"Hello everyone,
I received the same email Bob did the other night from John's cousin and did not want to believe it. I was one of those people who believed if anyone was going to live to be 100 it would be John. God must have had another assignment for this incredible man.
I started with RainSoft in 1976 at a dealership in Florida. In 1979 the factory came calling and off to Chicago I went and is where I got to know John Grayson the person. I was with RainSoft for 32 years until 2008 when I was diagnosed with a neuromuscular disorder with no cure and left RainSoft. One of the first to call me concerned was John Grayson. And we have stayed in touch ever since by phone and email.
John Grayson was really a simple man. He had four loves. His wife Bette, RainSoft, his family who were the people of RainSoft, and for those who knew him his other love was eating. I don't care what was going on at the factory, but when 11:30 AM came John was going out the door to lunch. And then you had better hurry up and eat because he wanted to get back. And if you were eating too slowly he would help you eat your lunch too. I remember one day going to lunch with him and some fellow from out of town. We all ordered and this fellow ordered this big extravagant lunch because he knew John was buying. The next day we went and when it came time to order John reached over to the fellow and pointed on his menu where the specials were. That ended that.
John was a master businessman. He was usually the first to the factory and the last to leave. And John never took a vacation. All his trips away were RainSoft related. His passion was RainSoft and the people whose lives depended on it. Many companies call themselves family but in John's case, it was for real. He had no kids of his own. No brothers or sisters. RainSoft people were his family. And John had a big heart of gold. I saw him help countless people in so many ways. And John never wanted anyone to know. In the early 80's when the economy was really bad, 18% mortgage rates, no financing, and businesses were folding all over the country, it was good knowing that John was guiding RainSoft through this economic storm and at the same time RainSoft had its biggest growth spurt. What John knew and he taught us was that when the economy was bad, RainSoft did better. When the economy was good, we had to work harder. Rather than get into it here why, contact me and I will explain. I remember going to a WQA Convention and working our booth with John at that time. People would ask about how the economy affected RainSoft. John's answer was, RainSoft is a recession proof business! And he was correct and our growth proved it. RainSoft was always financially strong. No debt, no mortgages, millions in cash reserve, under John’s leadership. John one time told me, he was his own bank. He never borrowed any money. This was all from starting with just $700.00 like we said in our sales presentations.
Then the time came John knew he should step aside. People were wondering what was going to happen to RainSoft. What everyone didn't know was John was already working on that question for years prior. This is when Aquion was born. And Aquion was born for one and only one reason. And that was to pass down RainSoft to his family. The employees and dealers of RainSoft. RainSoft was John's baby. His passion. His legacy. Passing it down the way he did was a big deal! When John said RainSoft was a family, his family, he meant it. He told me one time that he could have sold RainSoft for millions and gone on his merry way. Instead, he started Aquion to take care of the people he cared about. My accountant said John was a genius the way he did this. And that was after his first reaction which was he could not believe it. My accountant did not know John as we did. I for one always thought John was a genius anyway. Think about how many people spent their entire working career with RainSoft because of what John set up and laid the foundation for. It is amazing. It is the only place I ever worked and I for one am glad RainSoft is back being controlled and run mainly by RainSoft people at the factory and in the field. And I know John would have wanted it that way too.
John could also make a point and be funny at the same time. Years ago before computers, he would have all his field reps right daily reports on what was going on in the field. And believe me, he read every single one of them. I was usually late sending mine in. One day I arrived home from the road and there was a big box from the factory for me. It was really light in weight. I opened it up and all that was in it was a note from the desk of John Grayson in his famous green ink that said, Dear Robbie, Your reports are ancient history! John. I still have that note. And I got the point. RainSoft was never work to me. I loved it and everything about it. Still do. Even John's green ink notes.
I loved John as many of you did too. I talked to him a few weeks ago and he was concerned on how I was doing physically all while he was not doing well himself. He was also concerned about his beloved wife Bette who is not doing well either. So please say a prayer for her. I know some of you in the Chicago will be looking in on her. I know Bob said he will be too.
John loved all of you. From the person who swept the factory floor, to the newest factory employee, the newest sales rep, or the newest dealer and the people who have been in RainSoft forever. He always had an open door policy. Anyone could call him or go see him. He truly cared. There will never be anyone like him again at least in my lifetime. John would have been 89 years old on December 28. He is our loss for now. But God is sure getting a winner with John Grayson! Don't you agree?
May God Bless John and long live RainSoft...
I will miss him dearly."
Robbie Michels