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His Life

Biography of My Life

June 27, 2021
I was born Michael Gerard Luczak on August 31, 1965, and lived a very blessed life. I grew up with my mother, father, and a younger brother named Steve in an apartment in the city on Klocke street, only a short walk away from Ted Drewes on Grand Avenue. My mom was 24 and my dad was 26 when they had me. My middle name of Gerard was due to the fact that my parents prayed to St. Gerard during the pregnancy, as my mother had had several miscarriages before I was born. My brother's middle name is also Gerard.

We were a very close family, who lived in a shot-gun four-family flat apartment. My dad had told the movers that he would see them back shortly after he moved to Klocke, but he was never able to save up enough cash to purchase a home initially. He was an electrical engineer by trade but went to Ranken Technical Institute instead of to a four-year college due to the fact of my grandfather being hospitalized while he was attending Ranken. Unfortunately, as a result of my grandfather's illness due to severe depression, he became the primary breadwinner of the family. My dad had one sister, Agnes, and my mom had a brother, Harry, and a sister, Kathy.
I went to Saint Anthony's grade school and Saint Mary's high school on Grand Ave. in South St. Louis. I was a straight-A student, who went to straight-A St. Louis Cardinal baseball games. It was in second grade that I began writing poems and short stories. Luckily, my teachers encouraged me to write as much as possible. My nickname in grade school was "Baby Lou."

In high school, I played on the C-Team Basketball team, and B-Team Baseball team, and was a member of the National Honor Society. I received English honors from Saint Mary's high school upon graduation and was known as an avid writer. In fact, students were allowed to read my works during study halls in the library. I wrote short stories, poems, and novels.
Although I was in the National Honor Society, for two semesters I decided to challenge myself in an Algebra-Trigonometry class taught by Brother "Jumping Joe" O'Mera. I was horrible at math throughout my academic career but was bored as a Junior so I took the class. I would receive two "Fs" the first two semesters, but then on the final, as I finally caught up in understanding what was being taught I received a "B" on the final. It was one of the proudest accomplishments of my academic career. My parents, especially my father were unhappy with my choosing the class. All my mother knew was that I had essentially ruined my grade point average, and she attributed it to my failure to study enough. My dad, however, knew better than that and respected me for my efforts. 
In high school and college, I worked at Busch stadium as an usher. My main job was guarding Whitey Herzog as he stood in the dugout. It was my job to sit by the dugout and make sure he was not disturbed by fans seeking autographs, or wanting to take pictures of him. He always stood at the very far left of the dugout so he was susceptible to fan interaction without our help. I also worked Busch's box, which was located on the first base field box section, and for the most part, my job was making sure that NO ONE other than the Busch family and their friends sat in the box seats. My brother worked as an usher at the ballpark as well in the box seats area. The Cardinals drew well in those days, as the teams were popular.
MORE ON WHITEY HERZOG (AFFECTIONATELY CALLED "THE WHITE RAT")
According to Wikipedia, Dorrel Norman Elvert "Whitey" Herzog (/ˈhɜːrzɒɡ/; born November 9, 1931) is an American former professional baseball outfielder and manager, most notable for his Major League Baseball (MLB) managerial career.

Born in New Athens, Illinois, Herzog made his MLB debut as a player in 1956 with the Washington Senators. After his playing career ended in 1963, Herzog went on to perform a variety of roles in Major League Baseball, including scout, manager, coachgeneral manager, and farm system director. As a big-league manager, he led the Kansas City Royals to three consecutive playoff appearances from 1976 to 1978. Hired by Gussie Busch in 1980 to helm the St. Louis Cardinals, the Cardinals won the 1982 World Series over the Milwaukee Brewers and made two other World Series appearances, in 1985 and 1987 under Herzog's direction. He was inducted into the Baseball Hall of Fame on July 25, 2010, and was inducted into the St. Louis Cardinals Hall of Fame Museum on August 16, 2014.
HERZOG'S MANAGERIAL SUCCESS

Herzog continued building his managerial credentials with the California Angels (1974 on an interim basis; as a coach, he filled in between the firing of Bobby Winkles and the hiring of Dick WilliamsKansas City Royals (1975–79) and St. Louis Cardinals (1980–90). He succeeded Jack McKeon as Royals manager on July 24, 1975. At the time, the Royals were in second place in the American League West but trailed the defending and eventual division champion Oakland Athletics by 11 games. He had his greatest success in Kansas City, where he won three straight American League Western Division titles from 1976 to 1978, and in St. Louis, where he won the 1982 World Series and the National League Pennant in 1985 and 1987. In total, he led six division winners, three pennant winners, and one World Series winner in compiling a 1,281–1,125 (.532) career record.

With his extensive background in player development, Herzog also was a general manager with both the Cardinals (1980–82) and the California Angels. He succeeded interim skipper Jack Krol as manager of the Redbirds on June 9, 1980, managed for 73 games, then moved into the club's front office as GM on August 26, turning the team over to Red Schoendienst. During the offseason, Herzog reclaimed the manager job, then held both the GM and field manager posts with St. Louis for almost two full seasons, during which he acquired or promoted many players who would star on the Cardinals' three World Series teams of the 1980s. In a 1983 poll of MLB players by The New York Times, Herzog was voted best manager in baseball.

Whiteyball

Main article: Whiteyball
Herzog's style of play, based on the strategy of attrition, was nicknamed "Whiteyball" and concentrated on pitching, speed, and defense to win games rather than on home runs. Herzog's lineups generally consisted of one or more base-stealing threats at the top of the lineup, with a power threat such as George Brett or Jack Clark hitting third or fourth, protected by one or two hitters with lesser power, followed by more base stealers. This tactic kept payrolls low, while allowing Herzog to win consistently in stadiums with deep fences and artificial turf, both of which were characteristics of Royals Stadium (now Kauffman Stadium) and Busch Memorial Stadium during his managerial career.

A less noticed (at the time) aspect of Herzog's offensive philosophy was his preference for patient hitters with high on-base percentages: such players included Royals Brett, Hal McRae, and Amos Otis, and Cardinals Clark, Keith HernandezJosé Oquendo, and Ozzie Smith, as well as Darrell Porter, who played for Herzog in both Kansas City and St. Louis. However, in St. Louis Herzog also employed free-swinging hitters who were less patient but fast runners, such as Vince Coleman and Willie McGee.

MY COLLEGE YEARS

I received a Bachelor of Arts in English with a Certificate in Writing and Speech Communication minor from the University of Missouri-St. Louis. In addition to attending full-time classes, I managed the daily business operations of The Current, the campus student newspaper, with an operating budget of over $60,000, and authored a weekly human-interest column titled “A Touch of Class."
My accomplishments, while working at The Current included:

* As Features Arts Editor, I attended publicity junkets for "Gung Ho""That Was Then, This is Now" and "Pretty in Pink."  At the major press conferences, I had a chance to interview such stars as Molly RingwaldJon CryerAndrew McCarthyMichael Keaton, James Spader Annie Potts, and such movie directors as John HughesRon Howard, and actor and director Emilio Estevez.
(I actually attended the Hollywood Premiere of "Pretty in Pink" at the Chinese Mann Theater in Los Angeles, California, which included a red carpet and bright searchlights to promote the event. MTV covered the event and afterward, with a bunch of college reporters, I attended a "Pretty and Pink" party, and stood only a few feet away from actors Michael J. Fox, Judd Nelson, Molly Ringwald, Andrew McCarthy, Robert Downey, Jr., Ally Sheedy, Anthony Michael Hall, and Demi Moore, many of whom were dubbed the "brat pack. I also sat behind my idol Terri Garr as luck would have at for the movie premiere.)" During my time working at the newspaper I had the following accomplishments:

* I enhanced the newspaper's operations by acquiring portable computers for reporters, and a computer and related software for the business department.  The acquisition doubled overall productivity.

* I assisted in writing and implementing a policy and procedure manual that improved overall operations.

* I developed a proposal leading to the purchase of a $7,000 Graphic Arts Camera, which reduced darkroom costs by 20%.

* I recruited, supervised, scheduled, and trained 16 writers, production assistants, and sales personnel.

In my lifetime, I've loved to be in the moment, laugh, be funny, thrift shop, and of course write, as this memorial site would suggest. In high school, I wrote a lot of short stories, poems, and novels. My favorite all-time novels are "Catcher in the Rye" by J.D. Salinger and "The Pigman" and "Pardon Me, You're Stepping on My Eyeball" by Paul Zindel. In high school, I wrote a novel called "Making Out In Quicksand." It was a romance novel about teens who found themselves rallying around saving a local park called Quicksand Park.
I absolutely love stand-up comedy. My favorite stand-up comedian is Jim Gaffigan, but I was also a fan of Jerry Seinfeld, Billy Crystal, Adam Sandler, Will Ferrell, Ellen Degeneres, and Jimmy Fallon. I loved making people laugh and have a very unique and creative sense of humor. I even have my very own on-liner t-shirt and hoodie business called "Train of Thoughtz" which had some of my original one-liners found at https://trainofthoughtz.com.

As a kid, I was influenced by The Little Rascals, which I watched before going to school each morning. I thrived to be a lot like Spanky in my everyday life. I feel was a lot like Spanky in that I was always very practical and saw myself as a leader who was forward-thinking, and who could relate to anyone at any time and at any place.

Although I was not in a leadership role at the end of my career, I was in very important and stressful positions as Director of Grants and Contracts for the SLU Health Sciences Center (for a year and a half) and was a Contract Administrator whereby I single-handedly oversaw the multi-million-dollar contract operations at Saint Louis University Hospital (for a total of nine years).
I began my career at the city's No. 2 local advertising agency and developed marketing and promotion strategies for clients like Paramount Pictures, Tri-Star Pictures, Walt Disney Pictures, and Twentieth Century Fox. 
I really enjoyed my time in advertising and promotions, as my job mainly was responsible for getting the word out about new films opening in the St. Louis area and developing high-end promotions with radio stations. For the movie, "For Keeps" with Mollie Ringwald, for instance, I was able to get a local retailer to provide a gold watch and raffle it off on the air during a radio promotion for someone to keep "for keeps." For the movie "Couch Trip" I was able to get Calico to donate fifteen "Couch Potatoes" to be given out during a promotion with a radio station.
Below are some promotions I did for "Tucker - The Man and His Dream." According to Wikipedia, Preston Thomas Tucker (September 21, 1903 - December 26, 1956)  is most remembered for his 1948 Tucker Sedan (known as the "Tucker '48" and initially nicknamed the "Tucker Torpedo"), an automobile that introduced many features that have since become widely used in modern cars. Production of the Tucker '48 was shut down amidst scandal and controversial accusations of stock fraud on March 3, 1949. The 1988 movie Tucker: The Man and His Dream is based on Tucker's spirit and the saga surrounding the car's production.  
These are the promotions I did for this Tucker: The Man and His Dream:
Cadillac LaSalle Club Tie-In At Annual Car Show

The St. Louis region of the Cadillac LaSalle Club held its annual car show from 10 a.m. to 4 p.m. on August 7 in Tower Grove Park and ran a "Tucker" register-to-win screening pass contest. The club also gave away a limited amount of "Tucker" one-sheets. An estimated 300 people attended the event. 
The Horseless Carriage Club of Missouri's Classic Car Display at Kenrick Cine

'The "Tucker" radio promotional screening, which took place on Tuesday, August 9th at the Kenrick 8 Cine' had an added attraction. The Horseless Carriage Club of Missouri displayed 10 classic cars in front of the cinema. The cars were roped off, and the display caught the attention of all 500 movie fans attending the screening of "Tucker," as well as those people attending other movies.Strassenfest Riverfront Times 5K Run Tie-In

The annual Strassenfest Riverfront Times 5K run took place on Saturday, July 30 with over 700 people participating for trophies and prizes, which included "Tucker" screening passes for the Tuesday, August 9th screening that was held at Kenrick Theatre. The first 20 people to finish the 5K run, in fact, received the "Tucker" screening passes.

Fire Engine Rally Tie-In

The History Museum's 5th Fire Engine Annual Rally, sponsored by the St. Louis Post-Dispatch took place on July 31 and began with a parade of fire trucks that circled the park and surrounded the Jefferson Memorial Building in Forest Park at 9 a.m. Fire departments and engine owners displayed some of the oldest fire engines of the area until 9 p.m. "Tucker" one-sheets were posted at the tent, which was set up for the event, and the History Museum also held a register-to-win screening pass contest. Over 750 people attended.
 
Here Is My Story on Jean-Claude Van Damme

At Kerlick, Switzer, and Johnson, Inc., I even directed the St. Louis publicity tour for Jean-Claude Van Damme promoting the movie "Bloodsport." Jean-Claude and I actually got into quite a tiff, as he demanded the limo when I dropped him off at a hotel located on the landing during the middle of the week. Unfortunately, there was not much going on as far as nightlife when Jean-Claude came in, BUT I WAS TOLD THAT IN NO WAY WAS I TO GIVE HIM THE LIMO SINCE HIS COMPANY, CANON FILMS WOUlD NOT PAY MY ADVERTISING AGENCY FOR IT. 
Jean-Claude made a scene at the front of the hotel, where some people actually recognized him and said that he was taking the limo, and the limo driver agreed with him that he should have his services for the night. I told Jean-Claude there was no way I was going to give him the limo because it would mean losing my job and at the age of twenty-one, and only recently married, I couldn't afford to lose my job. I gave Jean-Claude my number, however, in case he went out on his own and rented the limo for himself. Jean-Claude later called me at 3:00 a.m. in the morning and invited me to breakfast with him, even though I had not scheduled it, and I agreed to meet him for breakfast at the hotel. He talked about his career goals, which were to become a serious actor. 
JEAN-CLAUDE LATER APOLOGIZED TO ME, SAYING THAT OUT OF THE 23 CITIES HE HAD VISITED, I WAS THE ONLY ONE THAT HAD STOPPED HIM FROM TAKING THE LIMO. Before he left, Jean-Claude inquired if I would be interested in being his publicist, but I told him that the L.A. scene was not for me and that I was better suited to the Midwest, and I wished him luck as he got on a red-eye plane to his next city. He gave me a signed photograph and called my boss at 1:00 a.m. at night to tell her what a great job I had done in planning and executing the St. Louis publicity tour, which my boss did not appreciate very much.  He caught her when she was fully asleep apparently. (THE MOVIE BLOODSPORT WOULD PERFORM WELL IN THE ST. LOUIS AREA AND I WOULD LIKE TO THNK IT WAS BECAUSE OF THE TOUR).

Working at Kerlick, Switzer & Johnson, Inc. was a 60-hour a week job with very little pay, but it did have its perks. The creative department had its own band that played during the weeknights and weekends throughout the Summer months and there was always a great party to go to after work. In fact, the agency owned two 19th-century replica steamboats, the Tom Sawyer and the Becky Thatcher, for cruising the Mississippi River, and the boats were often rented out for lavished parties. A variety of cruises were offered during that time: sightseeing cruises, entertainment cruises, Sunday Brunch Cruises, and cruises that featured dinner and entertainment, and more.
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Dan Kerlick was the majority owner of the Kerlick, Switzer & Johnson, Inc. team, and a very creative individual, and an advertising genius. Dan was the chairman of the board of Kerlick, Switzer & Johnson Advertising Company, the second-largest advertising company in St. Louis. Mike Switzer & Bob Johnson were the other two owners of the original company. The company was to later merge with TBWA of New York to form the twenty-first largest advertising agency in the United States. Although Dan was known for having a temper, it was because he demanded the best from his workers. 
According to the Find a Grave Website, Dan Kerlick was born on November 9, 1953, and died suddenly on July 14, 1989, at the young age of 35. He was survived by his wife at the time of his death by M. Kathleen; a son, Alexander; and a daughter, Bridget; his parents, Chris and Jeannine Kerlick; a brother, Kevin (former scholar); and three sisters, Mary Vatterott, Patrice Regan, and Amy Kerlick
Dan graduated from MU in 1976 with a degree in Journalism, with honors in advertising. In his senior year, he was President of both local and National Evans Scholars committees. He was elected to Omicron Delta Kappa, a national leadership fraternity, and Pi Omicron Kappa, a Greek leadership honorary fraternity. He served on the University Student Faculty committee and was an MSA Senator and IFC Representative. He played all four years as a defensive end on the Chapter's football team. In August 1975, Dan was selected by the Trustees of the Evans Scholars Foundation as the Outstanding Leader of the Evans Scholarship Program. Dan received his Master's degree in communication from St. Louis University in 1981.
This information came from the Evans Scholars website at the University of Missouri, Columbia.
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It was my dream out of college to be a successful account executive at a local advertising agency, but after a year or so of working in this position I ended up never receiving a raise and decided to go to work for Kelly Services, as I realized that the temporaries I was supervising were making more money than me.
I would eventually go to work as a Senior Secretary for Thomas Tracy, Jr., M.D. at Saint Louis University Health Sciences Center and eventually became Director of Grants and Contracts at the Health Sciences Center later on. It was a good move, as it allowed me to accumulate money in a 401K, which is something the advertising agency didn't offer. 
Early Years of Marriage
We lived in a two-bedroom apartment near Kingshighway to begin my marriage, but then after a short time eventually bought a home on Oleatha in the city, not too far away from Uncle Bill's Pancake house.  We would live there for a few years until my youngest daughter Erica was about two. The home provided a write-off, but nothing more, as we actually lost money selling the home. We would then move in with my father on Woodbury Drive, up the street from my grandparents, which was after my mom passed away from ovarian cancer. We would stay with him for about six months until we found a house not far away from dad located at Peace Haven Drive. 
Although we had a real estate agent helping us, we actually found the place, as a result of Kristina and I riding our bikes, and seeing the sign that the house was for sale. It turned out, we had never received a notice about the house from the real estate agent because it was listed above what we had said we were willing to pay. 
We would stay at Peace Haven until Kristina was ready to enter high school. The move was especially difficult for Kristina, and both she and Erica had to deal with the fact that they would no longer be close to their life-long friends Rachel and Sarah McKelvey. We would actually sell the home and build a five-bedroom, three and one half bathroom house built in Imperial, MO at Paradise Landing. In addition to our family, we also made accommodations for downstairs quarters to be built for Mrs. Alt, Rose's mom, and the kids' grandmother. The arrangements worked out well, as we all got along, and mom was able to keep her privacy just like she wanted it.
Mom would do the cooking and laundry for us, and take care of the children while Rose and I worked. Rose worked as a patient coordinator for Western Anesthesia. As stated previously, I began my job as an Account Coordinator at Kerlick, Switzer & Johnson. For more information about my career, see my post regarding my career accomplishments listed in below.
Kristina is Born and Rolls To Her Side Giving Us a Scare
Although there wasn't anything very eventful surrounding the birth of Kristina, my first child, she did nonetheless, give us a scare when she rolled over on her side as the nurse was attending to Rose. It was uneventful, but scary nonetheless.

The nurse explained that she had never seen this happen to a newborn before. Kristina's birth was an easy one compared to Erica's, which limited Rose to complete bed rest during the last three months of her pregnancy.
Rose Is Off Work For Several Months Before Erica Is Born - Almost Ends In Financial Ruin
The birth of my children always brought good fortune, but the birth of my second child was very hard on Rose and me both.

One night, approximately three months into Rose's pregnancy with Erica, our second child, Rose woke me up in the middle of the night and told me that there was something urgently wrong with her. As I got out of bed, I noticed that Rose was bleeding severely. I immediately called Cheryl, Rose's sister, and she came over to watch Kristina and got Rose's clothes ready for what was anticipated as at the very least a hospital stay. Cheryl, living with her mother at the time, got over in minutes.

I sped to the hospital (probably the fastest I have ever driven in my life), and we arrived at Mercy Hospital. The bleeding got worse before it got better, and large clots of blood would come from Rose. I wondered at the time and asked the nurse if there was any possible way the baby could survive. The nurse encouraged us that a baby could survive such trauma. Eventually, the bleeding stopped, and Rose went home after a few days in the hospital. The doctor informed her that she would have to stay off work for the remainder of the pregnancy, which he was hoping would not happen for at the very least three to four months.

Financially, the pregnancy almost ruined us, but luckily people who we believed were relatives dropped off groceries every now and then, and the Saint Louis University employee foundation called "Helping Their Own" provided financial support, as well as gave us Christmas presents for Kristina. I would have to write an essay about the reasons we needed funding along with a detail of our expenses which we simply couldn't cover, and apply to the group for a grant, but in the end, we received a few thousand dollars to make ends meet.
In my lifetime, I especially liked meeting new people, going to concerts, listening to live music, checking out local art festivals, or enjoying local restaurants. I was a very romantic guy, who believed that communication was the key to every relationship! I believed in kindness, empathy, always holding the door open for someone, and taking the time to listen for a friend at any time of the day. I was always a loyal, outgoing, loving, trustworthy, honest, affectionate, and optimistic guy.
I was a big fan of both the St. Louis Cardinals and the St. Louis Blues. I liked watching almost any sport, (college basketball, college football, pro football) but was not a fanatic! I like watching the Winter and Summer Olympics and I was a big fan of Kerry Strug (Kerry, you can do it!), and the "Miracle on Ice," - when the U.S. hockey team beat the Russians in 1980 and won the Gold medal. I have links to both of these moments on this site as they were big moments in my life!

I enjoyed watching a good movie rather than reading a book. Some of my favorite movies were "Rocky," "Forrest Gump," "Big," "Love & Basketball," "A Few Good Men," "Just Friends," "Rain Man," "The King's Speech," "American Graffiti," "One Flew Over the Cuckoo's Nest," "The Silence of the Lambs," "The Deer Hunter," "The Godfather," "The Godfather - Part II," "To Kill a Mockingbird," "10 Things I Hate About You," "Animal House," "The Wedding Singer," "My Best Friend's Wedding," "Grease," "Indian Jones and Raiders of the Lost Ark," "E.T.." "Shawshank Redemption," "Singin' in the Rain," "The Sound of Music," "Toy Story," "The Incredibles," "50 First Dates," "Christmas Vacation," "Good Will Hunting," "Ordinary People," "You've Got Mail," "When Harry Met Sally," "Field of Dreams, "Awakenings," "The Notebook," and "It's a Wonderful Life."

I loved to travel and tried to take two-week vacations when I was able to from my work. I was lucky enough to visit Hawaii, San Francisco (where the family and my mother-in-law visited my aunt Pat and walk across the Golden Gate Bridge. I also took in a ballgame and sat in the lower box seats).
On Erica's 21st birthday our family took a train to Chicago and visited the Shedd Aquarium, ate lunch at a Bubba Gump's in Navy Pier, had our picture taken at Millenium Park, (One of the most famous public parks in the United States, Millenium Park offers a range of activities and sights. The Millenium Park landscape design is stunningly beautiful, even in winter, which was in February when Erica's birthday took place. We also ate dinner at the famous Rainforest Cafe' took an elevator ride to the top of the John Hancock Observatory, the tallest building in Chicago, and toured the Magnificent Mile (even though it was quite chilly).
As a family, we also visited New Orleans, Los Angeles (In college, while attending a press junket for the movie Pretty and Pink, I stayed out all night at the Comedy Store, where they stayed open as long as people kept buying drinks, and on the night I went, many people did!), New York (where the family ate at Bubba Gump's in Times Square, went to the top of the Empire State Building, and actually visited Ellis Island, and got to go up the steps of the Statue of Liberty halfway). 
We also went to Niagra Falls, where we camped on a road trip as a family under the stars in a four-man tent during the week of a fourth of July at a local KOA in Ontario, Canada, and the kids had the chance to perform and listen to karaoke, swim, play shuffleboard, and ride special three-wheel three-wheelers. At Niagra Falls, we went to must-see Niagara Falls attractions, such as the thrilling Maid of the Mist boat cruise, and took a "Journey Behind the Falls", as well as saw the Niagra Daredevil exhibit.
We also visited Sanibel Island, Jamaica, Cozumel, Columbia, Missouri (where the family was able to eat several times at the famous Shakespeares Pizza), St. Jacob, Illinois, (where we visited my dad, my step-mom, and stepfamily), Springfield, Illinois (where we visited Abraham Lincoln museums). 
I also visited Cincinnatti, which on a road trip with my mom, dad, and brother as a kid twice, and later with my kids, Rose, and my father to visit relatives on my grandmother's side. I would go to several Cincinnatti Reds games during my visits to Cincinnatti and would always marvel at how the fans were so diehard that there was never a line at the concession stand it seemed during the game. 
We even had a stressful trip to Yosemite National Park from my cousin Pat's House, where I accidentally took the high Road. My cousin Pat stayed home for this one, but Erica, Kristina, Rose, and my mother-in-law all were along for what proved to be one of the scariest travel adventures as a family. 
By taking the Tioga pass, I actually found high country, nearly inaccessible in winter, when heavy snows blanket the road and freeze the rivers. In the spring and summer months, winter melts away and the meadows bloom. The waters of Tenaya Lake and the Tuolumne River soak up the heat of the sun, inviting you to swim, fish, and hike along their banks. You can spot flowering purple lupine and bright yellow monkey’s paw and slide otter-like through river rapids in Tuolumne Meadows. On our way up the Tioga Road, we pulled over at the Olmsted Point overlook to see the Valley laid out beneath our feet. BUT BEFORE WE GOT THERE, I PULLED OVER IN THE MIDDLE OF THE ROAD AS I WAS AFRAID OF HEIGHTS, AND THERE WAS NO TURNING BACK, AND ROSE TOOK OVER THE RENTED MINIVAN FOR THE REST OF THE WAY.
Coming down to Yosemite from Tioga Road was just as scary, and we stopped several times worried that our breaks were giving out. The adventure absolutely ruined our stay at Yosemite!
We also went to Six Flags in Eureka Missouri and for two to three Summers had a family pass. When the kids were younger, we took trips to and Disneyland and Disneyworld (where our kids actually had the chance to eat with Mickey and Minnie Mouse at Epcot) and Universal Studios.
In Washington, DC  we visited Cheryl and John Washington, and the Washington Monument, the Smithsonian the National Museum of Natural History, the U.S. Capitol, the World War II Memorial, the Lincoln Memorial, the Thomas Jefferson Memorial, the Vietnam Veterans Memorial (the most moving memorable memorials and experiences of my life), the National Gallery of Art, the United State Holocaust Memorial Museum, National Air and Space Museum, National Mall, and the Korean War Veterans Memorial.

We also went to Gulf Shores Beach one year, as we took the whole family (including my mother-in-law) and actually traveled by minivan to the destination and rented a condo located on the beach.

In addition, we spent a great deal of our time camping on the weekends, and bonding as a family. The Alt Family Reunion was every year at Sam A. Baker Park. Sometimes I was lucky to sleep in Michael Alt's trailer, where it was definitely cooler than a tent. 
I was brought up Catholic, and my parents and their parents were deeply religious. I was also a server but got kicked out of the servers group when my dad protested to Brother Pauley, who ran the schedule that my brother and I were the only ones getting scheduled for 6 a.m. mass on weekends. Brother Pauley told my dad that if he didn't like it, then the Luczak brothers didn't have to participate. It was one of the few times I ever saw my father get upset in public, but he told the Brother that in no uncertain circumstances that we were done as servers. 
Although I was brought up Catholic, I used to say that my true practicing religion, however, was kindness. I believed in the power of prayer to create miracles. My most favorite quotes from the Bible were:

1 Thessalonians 5:16-18, NLT
"Always be joyful. Never stop praying. Be thankful in all circumstances, for this is God's will for you who belong to Christ Jesus."

Joshua 1:9
"Be bold. Be brave. Be courageous."

Ecclesiastes 3:1
"There is a time for everything and a reason for every activity under the heavens."

Isaiah 41:10
"Don't be afraid, for I am with you. Don't be discouraged, for I am your God. I will strengthen you and help you. I will hold you up with my victorious right hand."

Isaiah 66:9
"I will not cause pain without allowing something new to be born, says the Lord."

Psalm 62:1-2
"My soul finds rest in God alone, my salvation comes from Him, He alone is my rock and my salvation."

Jeremiah 29:11
"For I know the plans I have for you, plans to prosper you and not harm you, plans to give you hope and a future."

1 Peter 1:8, NIV
“Though you have not seen him, you love him, and even though you do not see him now, you believe in him and are filled with an inexpressible and glorious joy.”

Psalm 118:24
"This is the day that the Lord has made, I will rejoice and be glad in it!"

MY BOUT WITH CANCER

In February 2020, I valiantly fought cancer that occurred on the inside of my cheek. This happened even though I did not smoke, chew tobacco, or drink excessively. 

At first, after Christmas 2019, the cheek cancer formed, but I mistakenly thought it was a canker sore. I had always had canker sores, so I had thought nothing of it, until after eight weeks when it did not go away, I decided to go to see my primary care doctor. He immediately referred me to an otolaryngologist specializing in cancer at Mercy. Although he did not mention cancer, I was worried, realizing the doctor specialized in cancer. The doctor would say upon looking at the sore that it looked like cancer to him, although he would have to wait until the results of the biopsy came back. The results came back positive for cancer and I immediately scheduled a visit with Sidharth Puram, M.D., Ph.D. at Washington University Physicians for a second opinion and to discuss my options.
I would choose Dr. Purham based off the following information he had on his website:
Sidharth Puram, MD, PhD
Sidharth Puram, MD, PhD, is an oncologic surgeon who specializes in head and neck cancer and reconstruction. His other areas of specialty include thyroid cancer, salivary gland disease, HPV related tumors, and skin cancers of the head and neck.

Puram sees patients at:

  • Center for Advanced Medicine, Ear, Nose and Throat Center, 4921 Parkview Place, St. Louis, MO 63110

Please call 314-362-7509 for an appointment.

What happened in the course of schooling to influence you to choose your specialty?

Interesting question. When I started medical school, I knew I was definitely going to be an oncologist in some capacity. Because of my interest in research I did a combined MD/PhD degree, where my first two years were in medical school (pre-clinical training), followed by research in the lab.

When I entered the lab, I was 100% sure I was going to specialize in medical oncology because I thought that was where I could have the most significant impact on people by developing new therapies and treatments. Through the course of my time in the lab, I realized I really liked working with my hands and enjoyed the gratification (as well as the failures) of an experiment.

During my exposure to surgery, I discovered the technical aspects of surgery and nuances of anatomy better suited my skills and interests than expansive morning rounds. I realized that as a surgeon and an oncologist, I might have a substantial impact on my patients by explaining the treatment, removing cancer, and hopefully giving the patient good news that the surgery was a success and in some cases, treatment is finished!

Combining the skills needed for research with the skills needed for surgery, in order to help my patients with cancer, has been a perfect fit for me — even though it was a considerable deviation from my original career plan.

How did you zero in on head and neck cancer?

I considered many different fields. At the end of the day, I found a lot of love for the intricate anatomy of the head and neck, and specifically head and neck surgery. I realized there was such diversity within the field of otolaryngology (ENT), but that, ultimately I am the type of person who would rather deeply understand and manage a set of conditions rather than maintain broad expertise across ENT.

Head and neck is one of the few fields where, even if a patient has an advanced disease such as stage IV cancer, in the vast majority of cases, it is still treatable and there is a real possibility of curing that patient. To be able to have such a positive and long-lasting impact on a patient is a very unique opportunity. In addition, as the head and neck surgeon, I often serve as the patient’s primary oncologist for the purposes of surveillance and monitoring for recurrence. This role adds a personal element to being a head and neck surgeon that is deeply satisfying as you get close to a patient and their family over time.


Dr. Puram and his wife
What brought you to Washington University?

I can honestly say that coming to Washington University was definitely a welcome surprise and was not something I ever anticipated.

I grew up in Minnesota, but after I graduated from high school, I spent 17 years in school/training in Boston at MIT and Harvard (with one year spent doing a microvascular fellowship in Ohio). I always assumed I would end up on the East Coast because that is where I spent my entire adult life and had such a positive training experience.

However, a brief look at opportunities at Washington University rapidly changed things. I quickly recognized that Washington University is at the forefront of medicine and is top-notch in terms of opportunities for research, with an extremely collegial, “Midwest-nice” attitude all within a team-based environment. To have this combination of cooperation and opportunities, along with academic rigor, is something very unique. Washington University has been a perfect fit for me and it was obvious that it was an opportunity I could not possibly pass up.

Which aspect of your practice is most interesting?

It’s a hard question for me because I consider myself somewhat of a chameleon. I’m in the rare breed of surgeons who also have an independent laboratory. That’s not very common among surgeons generally, especially those who are doing head and neck cancer surgery.

I consider treating patients and doing surgery the most exciting aspect of my practice – especially surgeries that involve head and neck reconstruction. Oftentimes, patients who have had head and neck cancers are left with a large facial defect (or hole) because we resect a portion of the jaw, face, and/or neck.  Obviously from a cultural and social standpoint, as well as functional (swallowing and speaking) perspective, that is a hard place to leave someone. Thirty years ago, there were few options available for these patients and as a result, even though cancer could be removed, the defect left behind was inadequate with functional life.

Today, we have taken major strides and dramatically advanced techniques, some of which I learned during my fellowship. Using free tissue flaps, we are able to borrow tissue from other parts of the body – the back, the arm, the leg, the stomach – tissue that acts beautifully to reconstruct the hole that was made from a cancer operation, giving patients a chance to be relatively normal in many cases.

After surgery, when my patients are cancer-free and having a good quality of life – that is something from which I derive a tremendous amount of joy.

I also really enjoy working in the lab and through research trying to identify ways to eliminate the need for surgery or to reduce the impact of surgery on patients through new methods and treatments. I hope someday to look back on my career and see that we have shifted the way we treat head and neck cancer because of some of the contributions I have made, along with others. The possibility of affecting numerous patients in a meaningful way is something that really excites me about our research.

What is the focus of your research?

Very broadly I can describe our research as being focused on tumor heterogeneity. The idea emerging within the cancer field is that tumors are not all the same. Within any given patient’s tumor, it is not just a homogeneous ball of cells, but actually different cells in different states.

There may be one cancer cell that is rapidly growing and may be responsible for the increase in the size of the tumor. There may be one cell that actually invades beyond the outside of the tumor and maybe the cell that enables cancer to spread to the lymph nodes or to the lungs or beyond.

I would compare it to bees in a hive. Within the hive, the queen bee, worker bees, and drones all work together to make sure the colony is viable and expanding – but they all have different, yet essential roles.

We are really interested in understanding what role these “bees” or different cells have in the tumor. We can begin to understand which are the cells that cause a tumor to come back, which are the cells that cause a tumor to spread, which are the cells that are hiding out and escaping drug treatment (resulting in cancer to return a few years later), and which are the cells that are causing the immune system to react or not to react.

So once you define that, you can develop new ways of diagnosing patients, target those cells to develop new treatments, and determine what kind of treatment is best for each patient. That would have tremendous implications for how we manage patients in head and neck cancer or even more broadly across oncology.


Dr. Puram and his family
Where are you from?

I grew up in Edina, Minnesota, a suburb of the Twin Cities. My parents emigrated from India before I was born. Funny story about how my dad chose to move to Minnesota. He was looking at brochures for various business schools and he saw a brochure for the University of Minnesota – the picture was taken in the middle of summer with flowers everywhere. Minnesota is known for beautiful summers, but also known for brutal winters (which wasn’t pictured). The plane landed in Minnesota, my dad stepped off with one suitcase and wearing a button-down shirt in the middle of January when the temperature was 15 degrees! Despite that temperature, he remained undeterred and he settled and started our family there.

My parents lived in Minnesota until recently when they moved to St. Louis to be closer to us after I took this job. Growing up in Minnesota was wonderful. Nature is so accessible. It is known as the land of 10,000 lakes – but it is really more like 13,000 lakes. You can’t really go 500 to 1000 feet without being a stone’s throw from a pond or a lake. It was a great place to grow up with kids playing neighborhood capture the flag on a warm summer night or building a 10-foot snow fort in the deep freeze of winter. People from Minnesota are very similar to people down here – nice, friendly, and welcoming.

Which particular award or achievement is most gratifying?

The award I am most proud of is when I received the Chief Resident Teaching Award. This award is given to a chief resident who is not only a good teacher but one who serves as a role model and mentor for the residents. It is actually voted on and chosen by the residents, not the faculty. It was at this moment where I realized a commitment to teaching can have a profound impact on others, and it was deeply humbling. It further motivated me and underscored the importance of teaching – to be able to engage the residents, and take the necessary time so that he or she is learning in the best possible way. Because, at the end of the day, my responsibility at a place like Washington University is to educate future leaders. Receiving that award is something I am extremely proud of and something I will always cherish.

What is the best advice you’ve received?

I’ve received a lot of advice through my surgical residency and fellowship. However, I can say that the best advice I’ve received, despite all the medical training, was from my mom. After a diagnosis of breast cancer, she became very spiritual and embarked on a very different career and personal trajectory than she ever anticipated. She used to always say, “Worry about the things that are in your control and try to let go of the things that are out of your control.”

This was excellent advice, especially when I was getting stressed out at times during my residency. As a surgeon, it is even more critical because there are so many things that are out of your control.  But if you take a step back and focus on what is under your control, it allows you to be the best version of yourself and take the best care of patients.

If you weren’t a doctor, what would you like to be doing?

There are some days when I wonder what I would be doing if I wasn’t here. In order to help people, I would dedicate myself 100% to research like many PhDs do and focus on head and neck cancer or more broadly, other aspects of cancer.

But if I had to think beyond medicine and science, things seem a little more open. The safe route would have been to be an entrepreneur and started a business. Combining my focus in engineering from MIT with my interest in health care would have probably led me towards using technologies to improve the way people approach health care. To implement this idea in a commercial setting would be very exciting and it’s something I actually hope to return to someday. But if that was a bust, I probably would be an EDM (electronic dance music) DJ – something about the high energy music just seems to make people happy and bring out the best in a group of random strangers. It would be fun to be that person who influences a crowd so positively.
________
My bout with cancer involved two hospitalizations. One would occur right after the surgery and last for two weeks, and the other one would last from March to July of 2020 when I received the rest of my follow-up radiation treatments. The radiation treatments would leave me with diminished hearing in my right ear, limited walking ability, and my ability to open my mouth to eat was extremely limited.

Luckily, I did not have much pain during the surgery and suffered from only Rush symptoms shortly after the surgery. Despite the traumatic effects of cancer, I always put my faith and trust in God, and left the results in His hands, and eventually persevered!
  




My Desire, Determination, Dedication, and Creativity Made Me Special

June 28, 2021
My desire, determination, dedication, and creativity went beyond that of any ordinary employee, and my expertise extended to areas such as contract administrationgrant and research administration, budget and financial management, database management, management and leadership,  marketing, writing, public relations, publications, and administrative responsibilities.

I was skilled in organizing, prioritizing, and managing multiple projects simultaneously and on time. I also proved that I could adapt to changing environments.

I was always positive, dedicated, calm under pressure, responsible, accountable, proactive, flexible, self-motivated, and a creative thinker, who was good at following directions, problem-solving, multi-tasking, and a self-starter with excellent communication skills. I was a difference-maker, who has a deep desire to be the best and saw continuous learning and improvement as a means to fulfill career success.

Michael Jordan has been quoted as saying "Some people want to make it happen, some wish it would happen, and others make it happen." I WAS A PERSON THAT MADE IT HAPPEN.  In fact, I followed Michael Jordan's TOP 10 RULES FOR SUCCESS.



Kerlick, Switzer & Johnson, Inc. I Was An Account Coordinator Entertainment Division (1987 – 1988)

June 28, 2021
At Kerlick, Switzer & Johnson Advertising, Inc., (ranked second overall in the St. Louis area from 1987 to 1988), I worked as an Account Coordinator and developed local marketing and advertising strategies and publicity proposals for clients such as Paramount PicturesTri-Star PicturesTwentieth Century Fox, and Walt Disney Pictures. I expanded the position to include the planning and coordinating of retail promotions, publicity tours, advance screenings, radio promotions, and representing the agency at national client marketing and publicity conferences.

As an Account Coordinator, my accomplishments included:

* I developed and directed the St. Louis publicity tour for movie star Jean-Claude Van Damme to promote the theatrical release of "Bloodsport." (To learn more about Van-Damme's career read The Telegraph's article "Jean-Claude Van Damme: the unlikely success of Hollywood's self-made action hero".

* I negotiated and placed radio promotions with such stations as KMOX and KY-98FM totaling over $200,000 – a one-year increase of 50%.  

* I wrote movie publicity and promotion proposals for such movies as "For Keeps," "She's Having a Baby," and "Tucker - The Man and His Dream." 

* I represented the agency at national client marketing and advertising conferences in Los Angeles and New York.



Swank Audio Visuals, Inc./Swank Motion Pictures, Inc. - Account Coordinator (1988-1989)

June 28, 2021
As an Account Coordinator at Swank Motion Pictures, Inc., and as a part of the Hospital Video Theater Division team, Mike's main responsibility and best accomplishment included developing and placing in-patient movie programs for major hospitals around the United States and servicing a total of 100 hospitals nationwide. Previously the position had serviced only 60 hospitals.





Saint Louis University Health Sciences Center Pediatric Surgery Division (1990 - 1992)

June 28, 2021
From 1990 to 1992, I worked in the Pediatric Surgery Division of the Saint Louis University Health Sciences Center, which is located at SSM Cardinal Glennon Children's Medical Center.

As a Senior Secretary, I prepared and edited all of the division’s research manuscripts, abstracts, and grant applications.  I also created brochures and materials relating to patient care and designed slides for national research presentations.

During my time working in Pediatric Surgery, my accomplishments included:

* I developed the division's first brochure targeted to area pediatricians and increased referrals by 20%.

* I also authored and produced an activity and coloring book for pediatric surgery patients, and secured a $3,000 grant from Caremark, Inc. for the project.

Saint Louis University HSC - Director Research Administration Services and Grants and Grants Admin.

June 28, 2021
As Director, Office of HSC Research Services Administration, I directed HSC research administration grant and contract services, which included review, approval, and final signature authority for all grant applications and industry contracts totaling $280 million annually.

I managed the pre-award administration of $72 million in funding including government awards and industry research contracts from the School of Medicine, Doisy College of Health Sciences, School of Nursing, and Saint Louis University School of Public Health.  My responsibilities included administering department budgets for the Office of Technology and Innovative Research, the Office of HSC Research Services, and the Institutional Review Board totaling $3.5 million annually.

I directed, hired, trained, supervised, and evaluated staff, and managed the office's technology and information systems enhancements.  I also provided administrative reports and research highlights to the Vice President for Research Administration to assist in planning and determining the overall effectiveness of research initiatives, and assisted HSC business managers and investigators in the day-to-day grant and contract pre-award and post-award activities.


Mike Helps SLU HSC Funding Grow As Grants Administrator (1992 - 2006)

June 28, 2021
I worked with HSC investigators in realizing a 200% increase in research awards over a 14-year period by providing targeted leads and working with business managers and researchers to expand the University's research portfolio.  I assisted investigators in increasing awarded dollars from $24 million to $72 million, resulting in the construction of the University's first state-of-the-art $82 million research building - the largest building project in Saint Louis University's history - the Edward A. Doisy Research Center. The 206,000-square-foot facility was constructed by Clayco, and is devoted to research involving cancerliver diseaseheart and lung diseaseaging and brain disease, and vaccine development.

Some more of my accomplishments included the following:

* I partnered with Saint Louis University Counsel to reduce the average time spent in negotiating clinical trial contracts by 30%, as a result of establishing the University's first model clinical trial contract template.  The template helped increase private industry revenues from $8.6 million to $13 million. Click here to view the model clinical trial contract template that I worked with Saint Louis University Counsel to develop.

* I was a key member of the Electronic Research Services (ERS) Committee, which was responsible for the development of a new electronic research database and the University's first federal proposal submission module.

* I increased the Institutional Review Board's accounts receivables from $120,000 to $180,000 after incorporating the best business practices of other leading academic Institutional Review Boards across the country.

* I developed Personal Funding Licenses for the School of Public Health researchers, which helped increase funding for the School by 25%.

My grant experience was extensive. I had over 14 years experience working with such entities as the National Institutes of Health (NIH), the National Science Foundation (NSF), the American Heart Association, the Missouri Foundation for Health, and with major medical drug and device companies such as Novartis, Inc. and Medtronic, Inc.

Specific individual research accomplishments included the following:



* I mentored spinal cord researcher (Xiao-Ming Xu, M.D., Ph.D.), in funding techniques, and assisted him in increasing his awarded dollars from $10,000 to $1 million over a two-year period.

* I directed the re-development of the office's grants administration database allowing for more detailed reports and important tracking of regulatory activities.  I designed, developed, and programmed the database allowing for a 25% increase in productivity and a significant decrease in data entry errors.

* As Grants Administrator, I reviewed and approved more than 12,000 HSC documents, including clinical trial agreements, research grant and contract proposals, materials transfers, and confidentiality agreements.

One very important Saint Louis University Health Sciences Center accomplishment during my tenure included the fact that:

* NIH funding increased from $15,681,572 in Fiscal Year 1992 (my first year as Grant Administrator) to $30,921,561 in Fiscal Year 2006 (the last year of my tenure as Director of HSC Research Administration). SLU's research benefited all NIH researchers, including the National Eye Institute researchers, whose photos have been included on this page.

The Carnegie Foundation considers Saint Louis University as a "Research University/High Research Activity" institution, which can be said of only six other Catholic universities nationwide, and U.S. News World Report ranks SLU "among the top research universities" in the country.

 






Mike 's Role as Saint Louis University Hospital Contract Administrator (October 2006 - August 2015)

June 28, 2021
As a Contract Administrator at SSM Saint Louis University Hospital, I directed the Hospital's multi-million dollar contract operations.  I worked with administrators, department managers and corporate lawyers to develop, secure, and maintain agreements with medical providers such as SLUCare, ambulance companies such as and Abbott EMS; major health care medical companies such as Abbott Laboratories and GE Healthcare; and hospitals such as SSM Cardinal Glennon Children's Medical Center and Anderson Hospital.

My responsibilities included evaluating the contract process, establishing new contract policies and procedures, and developing systems to improve contract administration. I also wrote contract proposals that were reviewed and approved by the hospital and corporate executives. In addition, I was in charge of maintaining and improving the Hospital's internal Microsoft Access database, and submitting all Hospital contracts through a corporate-wide electronic contract submission and review system.

On an everyday basis, I developed, modified, and negotiated contracts, and identified and solved contract problems under the leadership of A-Team members and the legal department. 

In addition, I ensured that all new contracts and contract renewals were completed in a timely fashion, and he oversaw the final signature and storage of contracts.  When there was a question, issue, or concern with a Hospital contract, I was the key contact.

When I first interviewed at SSM Saint Louis University Hospital, the Hospital had never had a Contract Administrator before, so they weren't sure exactly what to expect. Right from the beginning, I impressed them with the following accomplishments:

*I founded a contract administrators listserv designed to allow for sharing of best business practices and tools, contract discussion, and assistance in determining fair market value for purchases and services. The listserv reached 49 Tenet corporate hospitals across the United States and provided Mike with detailed information from the Tenet community to help me better succeed in my job.

*I worked with Hospital administrators to complete a purchase of the CyberKnife, which is a radiosurgery system designed to treat tumors in the body non-invasively. The CyberKnife positioned the Hospital as a leader in cancer research and technologies and offered treatment for cancers that previously were diagnosed as inoperable.





I Helped Hospital Acquire da Vinci Surgical System

I assisted in acquiring new medical technology and capital equipment. In one instance, Mike worked with the Chief Strategy Officer to finalize a contract for the purchase of the da Vinci Surgical System developed by Intuitive Surgical. The da Vinci Surgical System allows for surgeons to perform delicate and complex operations with pin-point precision and incredible dexterity.

According to Intuitive Surgical, "the da Vinci Surgical System is powered by robotic technology that allows the surgeon's hand movements to be translated into smaller, precise movements of tiny instruments inside the patient's body. One of the instruments is a laparoscope – a thin tube with a tiny camera and light at the end. The camera sends images to a video monitor in the operating room to guide doctors during surgery. The surgeon is 100% in control of the da Vinci Surgical System at all times."


In addition, my other accomplishments included the following:

*I developed and secured agreements for The Mid-America Stroke Network. Founded by Saint Louis University Hospital in late 2007, The Mid-America Stroke Network is a group of hospitals designed to provide current and clinically-effective stroke care to patients throughout the St. Louis region. (See the video below to learn more about The Mid-America Stroke Network).



* I served as a key member of the Compliance Committee, which is the entity that provides oversight of the Hospital's procedures, and ensured that Hospital employees, directors, and operations complied with all applicable laws, and regulations related to government programs.

* I created a new Hospital contracts policy, which established updated procedures and instructions to department managers related to contract administration.

*I assisted in acquiring an office lease for the Hospital's first satellite office, which was part of a new $9 million, 52,000 square foot medical facility in Lake Saint Louis.

*My other achievement included redesigning Saint Louis University Hospital's Contract Database, and significantly reducing the Hospital's percentage of expired contracts by working with a Microsoft Access Database programmer to establish a database system that focused on deadlines, and allowed for direct emails to contract owners. The contract database was updated so it was fully integrated with Microsoft Outlook and Microsoft Excel programs. The revised database helped save the Hospital thousands of dollars by reducing time and materials charges, which had been occurring as a result of lapsed maintenance contracts. A copy of the layout of the database can be found below.





Mike Transfers to SSM Health as Contract Administrator (September 2015 to February 2016)

June 28, 2021
I worked at SSM Health as a Contract Administrator after he was transferred to the position in the System Legal Affairs - Contracts Division at SSM Health as a direct result of the sale of Saint Louis University Hospital to Saint Louis University, which in turn contributed it to SSM Health.

I serviced sites in Illinois, Missouri, Oklahoma, and Wisconsin, which included 20 hospitals, more than 62 outpatient care sites, a pharmacy benefit company, an insurance company, two nursing homes, comprehensive home care and hospice services, a telehealth and technology company and two Accountable Care Organizations. SSM Health has more than 8,500 physicians on their medical staff, and more than 31,000 employees in four states.

Mike's responsibilities as Contract Administrator involved managing over 800 contracts and service lines including all consulting services, financial services, grants, staffing and recruitment, and supply purchase agreements. He coordinated contract requests, drafted legal documents, and managed fully signed contracts to meet all external legal and regulatory requirements and internal policies.

Slumberland Furniture - Administrative Assistant (February 2017 - August 2017)

June 28, 2021
I worked part-time at Slumberland Furniture from February 2017 to August 2017, in St. Louis, Missouri, as an Administrative Assistant, where he was responsible for assisting customers over the phone and in the store. Mike answered phones, took messages, transferred calls, updated tagging and price changes, scheduled customer pick-ups and deliveries, checked account balances, took payments, balanced the cash drawer, performed credit card transactions, completed cash buy requests, and printed daily cash deposit reports. 


Blessed Teresa of Calcutta Parish - Communications Specialist (February 2018 - May 2019)

June 28, 2021
I worked part-time as a Communications Specialist at Blessed Teresa of Calcutta Parish in Ferguson, Missouri from February 2018 through May 2019. The 22 square mile territory of Blessed Teresa of Calcutta Catholic Parish is made up of the North County municipalities of Hazelwood, Calverton Park, Berkeley, Kinloch, Cool Valley, Normandy, Ferguson, Dellwood, Jennings and Florissant. Established in July 2005, Blessed Teresa of Calcutta became a parish as the result of a combination of six parishes (St. Bartholomew, Holy Angels, Holy Ghost, St. Sebastian, Good Shepherd, Sts. John & James). 

God blessed me in the areas of communication, writing, web design, and desktop publishing, and Blessed Teresa of Calcutta Parish provided a perfect place where I could grow and improve those skills.

My job provided him with a great sense of accomplishment and fulfillment as he used his creativity and graphic design skills to develop and design the parish's weekly bulletin.  My other responsibilities included answering phones, greeting guests, maintaining the parish's website, designing flyers and posters, creating paper and electronic newsletters, publishing brochures, creating press releases, and compiling reports, charts, schedules, and other documents.
 


Rx Outreach - Pharmacy Technician (October 2019 - February 2020)

June 28, 2021
I also worked part-time at Rx Outreach in St. Louis, Missouri, from October 2019 to Februry 2020, as a Pharmacy Technician, where I was responsible for:

* Maintaining performance standards that ensured the department was operating at peak proficiency and that established goals were consistently met.

* Distributing mail through sorting of letters and prescriptions into non-control, control, supervisor and clinical review batches for pharmacy review and processing.

* Responding to and fulfilling mailing requests from patients and doctors, including sending customer applications, forms, and informational packets.

* Processing daily batch discrepancies into Phone Pharmacy database and shredding pre-identified documents as required.

Diana, Princess of Wales, Dies on my 32nd Birthday and Sends Me Into My First Manic Episode

June 27, 2021
Shortly after midnight on August 31, 1997, Diana, Princess of Wales —affectionately known as "the People’s Princess"—dies in a car crash in Paris. She was 36. Her boyfriend, the Egyptian-born socialite Dodi Fayed, and the driver of the car, Henri Paul, died as well. Princess Diana was one of the most popular public figures in the world. This happened on my 32nd birthday.

I adored her as a mother and respected her as a public figure. As we celebrate my life, I ask that you celebrate Princess Diana’s life as well. As a result of Diana’s death, I eventually went into a manic episode, as I stayed up all night waiting to hear the fate of Princess Diana. In fact, I would only get a few hours of sleep each night until I was eventually hospitalized and treated for bipolar (manic depression) on October 13, 1997.

MORE ON DIANA, PRINCESS OF WALES

According to Wikipedia, Diana, Princess of Wales (born Diana Frances Spencer; 1 July 1961 – 31 August 1997) was a member of the British royal family. She was the first wife of Charles, Prince of Wales—the heir apparent to the British throne—and mother of Prince William and Prince Harry. Diana's activism and glamour made her an international icon and earned her enduring popularity as well as unprecedented public scrutiny, exacerbated by her tumultuous private life. Her legacy has had a deep impact on the royal family and British society.

Diana was born into the British nobility and grew up close to the royal family on their Sandringham estate. In 1981, while working as a nursery teacher's assistant, she became engaged to Prince Charles, the eldest son of Queen Elizabeth IITheir wedding took place at St Paul's Cathedral in 1981 and made her Princess of Wales, a role in which she was enthusiastically received by the public. The couple had two sons, William and Harry, who were then second and third in the line of succession to the British throne. Diana's marriage to Charles, however, suffered due to their incompatibility and extramarital affairs. They separated in 1992, soon after the breakdown of their relationship became public knowledge. The details of their marital difficulties became increasingly publicized, and the marriage ended in divorce in 1996. Diana died the next year in a car crash in Paris, leading to extensive public mourning and global media attention.

As Princess of Wales, Diana undertook royal duties on behalf of the Queen and represented her at functions across the Commonwealth realms. She was celebrated in the media for her unconventional approach to charity work. Her patronages initially centred on children and youth but she later became known for her involvement with AIDS patients and campaign for the removal of landmines. She also raised awareness and advocated ways to help people affected with cancer and mental illness. The Princess was initially noted for her shyness, but her charisma and friendliness endeared her to the public and helped her reputation survive the acrimonious collapse of her marriage. Considered to be very photogenic, she was a leader of fashion in the 1980s and 1990s.

HER EARLY LIFE

Diana Frances Spencer was born on 1 July 1961 at Park House, Sandringham, Norfolk. She was the fourth of five children of John Spencer, Viscount Althorp (1924–1992), and Frances Spencer, Viscountess Althorp (née Roche; 1936–2004). The Spencer family had been closely allied with the British royal family for several generations; her grandmothers, Cynthia Spencer, Countess Spencer and Ruth Roche, Baroness Fermoy, had served as ladies-in-waiting to Queen Elizabeth The Queen Mother. Her parents were hoping for a boy to carry on the family line, and no name was chosen for a week, until they settled on Diana Frances after her mother and after Lady Diana Spencer, a many-times-great-aunt who was also a prospective Princess of Wales. Within the family, she was also known informally as "Duch", a reference to her duchess-like attitude in childhood.

On 30 August 1961, Diana was baptised at St. Mary Magdalene Church, Sandringham. She grew up with three siblings: SarahJane, and Charles. Her infant brother, John, died shortly after his birth one year before Diana was born. The desire for an heir added strain to her parents' marriage, and Lady Althorp was reportedly sent to Harley Street clinics in London to determine the cause of the "problem". The experience was described as "humiliating" by Diana's younger brother, Charles: "It was a dreadful time for my parents and probably the root of their divorce because I don't think they ever got over it." Diana grew up in Park House, situated on the Sandringham estate. The family leased the house from its owner, Queen Elizabeth II. The royal family frequently holidayed at the neighbouring Sandringham House, and Diana played with the Queen's sons Prince Andrew and Prince Edward.

Diana was seven years old when her parents divorced. Her mother later began a relationship with Peter Shand Kydd and married him in 1969. Diana lived with her mother in London during her parents' separation in 1967, but during that year's Christmas holidays, Lord Althorp refused to let his daughter return to London with Lady Althorp. Shortly afterwards he won custody of Diana with support from his former mother-in-law, Lady Fermoy. In 1976, Lord Althorp married Raine, Countess of Dartmouth. Diana's relationship with her stepmother was particularly bad. She resented Raine, whom she called a "bully". On one occasion Diana "pushed her down the stairs". She later described her childhood as "very unhappy" and "very unstable, the whole thing". She became known as Lady Diana after her father later inherited the title of Earl Spencer in 1975, at which point her father moved the entire family from Park House to Althorp, the Spencer seat in Northamptonshire.

HER EDUCATION AND CAREER

Diana was initially home-schooled under the supervision of her governess, Gertrude Allen. She began her formal education at Silfield Private School in Gayton, Norfolk, and moved to Riddlesworth Hall School, an all-girls boarding school near Thetford, when she was nine. She joined her sisters at West Heath Girls' School in SevenoaksKent, in 1973. She did not perform well academically, failing her O-levels twice. Her outstanding community spirit was recognised with an award from West Heath. She left West Heath when she was sixteen. Her brother Charles recalls her as being quite shy up until that time. She showed a talent for music as an accomplished pianist. She also excelled in swimming and diving, and studied ballet and tap dance.

After attending Institut Alpin Videmanette (a finishing school in Rougemont, Switzerland) for one term, and leaving after the Easter term of 1978, Diana returned to London, where she shared her mother's flat with two school friends. In London, she took an advanced cooking course, but seldom cooked for her roommates. She took a series of low-paying jobs; she worked as a dance instructor for youth until a skiing accident caused her to miss three months of work. She then found employment as a playgroup pre-school assistant, did some cleaning work for her sister Sarah and several of her friends, and acted as a hostess at parties. She spent time working as a nanny for the Robertsons, an American family living in London, and worked as a nursery teacher's assistant at the Young England School in Pimlico. In July 1979, her mother bought her a flat at Coleherne Court in Earl's Court as an 18th birthday present. She lived there with three flatmates until 25 February 1981.

MarriageDiana first met Charles, Prince of Wales, the Queen's eldest son and heir apparent, when she was 16 in November 1977. He was then 29 and dating her older sister, Sarah Charles and Diana were guests at a country weekend during the summer of 1980 when she watched him play polo and he took a serious interest in her as a potential bride. The relationship progressed when he invited her aboard the royal yacht Britannia for a sailing weekend to Cowes. This was followed by an invitation to Balmoral Castle (the royal family's Scottish residence) to meet his family one weekend in November 1980. She was well received by the Queen, the Queen Mother and the Duke of Edinburgh. Charles subsequently courted Diana in London. He proposed on 6 February 1981 at Windsor Castle, and she accepted, but their engagement was kept secret for two and a half weeks.

Engagement and wedding
The wedding of Charles and Diana commemorated on a 1981 British crown coin
Their engagement became official on 24 February 1981. Diana selected her own engagement ring. Following the engagement, she left her occupation as a nursery teacher's assistant and lived for a short period at Clarence House, which was the home of the Queen Mother. She then lived at Buckingham Palace until the wedding, where according to biographer Ingrid Seward her life was incredibly lonely. Diana was the first Englishwoman to marry the first in line to the throne since Anne Hyde married the future James II over 300 years earlier, and she was also the first royal bride to have a paying job before her engagement. She made her first public appearance with Prince Charles in a charity ball in March 1981 at oldsmiths' Hall, where she met Grace, Princess of Monaco.

Twenty-year-old Diana became Princess of Wales when she married Charles on 29 July 1981. The wedding was held at St Paul's Cathedral, which offered more seating than Westminster Abbey, a church that was generally used for royal nuptials. The service was widely described as a "fairytale wedding" and was watched by a global television audience of 750 million people while 600,000 spectators lined the streets to catch a glimpse of the couple en route to the ceremony. At the altar, Diana inadvertently reversed the order of his first two names, saying "Philip Charles" Arthur George instead. She did not say she would "obey" him; that traditional vow was left out at the couple's request, which caused some comment at the time. Diana wore a dress valued at £9,000 (equivalent to £34,750 in 2019) with a 25-foot (7.62-metre) train

After she became Princess of Wales, Diana automatically acquired rank as the third-highest female in the British order of precedence (after the Queen and the Queen Mother), and was fifth or sixth in the orders of precedence of her other realms, following the Queen, the relevant viceroy, the Duke of Edinburgh, the Queen Mother, and the Prince of Wales. Within a few years of the wedding, the Queen extended Diana visible tokens of membership in the royal family; she lent her the Queen Mary's Lover's Knot Tiara, and granted her the badge of the Royal Family Order of Elizabeth II.

ChildrenThe couple had residences at Kensington Palace and Highgrove House, near Tetbury. On 5 November 1981, Diana's pregnancy was announced. In January 1982–12 weeks into the pregnancy—Diana fell down a staircase at Sandringham, suffering some bruising, and the royal gynaecologist Sir George Pinker was summoned from London; the foetus was uninjured. Diana later confessed that she had intentionally thrown herself down the stairs because she was feeling "so inadequate". On 21 June 1982, Diana gave birth to the couple's first son, Prince William. She subsequently suffered from postpartum depression after her first pregnancy. Amidst some media criticism, she decided to take William—who was still a baby—on her first major tours of Australia and New Zealand, and the decision was popularly applauded. By her own admission, Diana had not initially intended to take William until Malcolm Fraser, the Australian prime minister, made the suggestion.

A second son, Prince Harry, was born on 15 September 1984. The Princess said she and Charles were closest during her pregnancy with Harry. She was aware their second child was a boy, but did not share the knowledge with anyone else, including Charles.

Diana gave her sons wider experiences than was usual for royal children. She rarely deferred to Charles or to the royal family and was often intransigent when it came to the children. She chose their first given names, dismissed a royal family nanny and engaged one of her own choosing, selected their schools and clothing, planned their outings, and took them to school herself as often as her schedule permitted. She also organised her public duties around their timetables.

PROBLEMS AND SEPARATION
The Prince and Princess of Wales with Nancy Reagan and Ronald Reagan in November 1985
Five years into the marriage, the couple's incompatibility and age difference of 12 years became visible and damaging. Charles resumed his relationship with his former girlfriend Camilla Parker Bowles, and Diana later began one with Major James Hewitt, the family's former riding instructor. The media speculated that Hewitt, not Charles, was Harry's father based on the alleged physical similarity between Hewitt and Harry, but Hewitt and others have denied this. Harry was born two years before Hewitt and Diana began their affair.

By 1987, cracks in their marriage had become visible and the couple's unhappiness and cold attitude towards one another were being reported by the press. In 1989, Diana was at a birthday party for Camilla's sister, Annabel Elliot, when she confronted Camilla about her and Charles's extramarital affair.[ These affairs were later exposed in May 1992 with the publication of Andrew Morton's book, Diana: Her True Story. The book, which also revealed Diana's allegedly suicidal unhappiness, caused a media storm. In 1991, James Colthurst had conducted secret interviews with Diana in which she had talked about her marital issues and difficulties. These recordings were later used as a source for Morton's book.

The Queen and the Duke of Edinburgh hosted a meeting between Charles and Diana and unsuccessfully tried to effect a reconciliation. Philip wrote to Diana and expressed his disappointment at the extramarital affairs of both her and Charles; he asked her to examine their behaviour from the other's point of view. The Duke was direct and Diana was sensitive. She found the letters hard to take but nevertheless appreciated that he was acting with good intent. It was alleged by some people, including Diana's close friend Simone Simmons, that Diana and her former father-in-law, Prince Philip, had a relationship filled with tension; however, other observers said their letters provided no sign of friction between them. Philip later issued a statement, publicly denying the allegations of him insulting Diana.

During 1992 and 1993, leaked tapes of telephone conversations reflected negatively on both Charles and Diana. Tape recordings of Diana and James Gilbey were made public in August 1992, and transcripts were published the same month.\ The article, "Squidgygate", was followed in November 1992 by the leaked "Camillagate" tapes, intimate exchanges between Charles and Camilla, published in the tabloids. In December 1992, Prime Minister John Major announced the couple's "amicable separation" to the House of Commons.

Between 1992 and 1993, Diana hired voice coach Peter Settelen to help her develop her public speaking voice. In a videotape recorded by Settelen in 1992, Diana said that in 1984 through to 1986, she had been "deeply in love with someone who worked in this environment." It is thought she was referring to Barry Mannakee, who was transferred to the Diplomatic Protection Squad in 1986 after his managers had determined that his relationship with Diana had been inappropriate. Diana said in the tape that Mannakee had been "chucked out" from his role as her bodyguard following suspicion that the two were having an affair.[81] Penny Junor suggested in her 1998 book that Diana was in a romantic relationship with Mannakee.[85] Diana's friends dismissed the claim as absurd. In the subsequently released tapes, Diana said she had feelings for that "someone", saying "I was quite happy to give all this up [and] just to go off and live with him". She described him as "the greatest friend [she's] ever had", though she denied any sexual relationship with him. She also spoke bitterly of her husband saying that "[He] made me feel so inadequate in every possible way, that each time I came up for air he pushed me down again."]

Charles's aunt, Princess Margaret, burned "highly personal" letters that Diana had written to the Queen Mother in 1993. Biographer William Shawcross considered Margaret's action to be "understandable" as she was "protecting her mother and other members of the family", but "regrettable from a historical viewpoint".

Although she blamed Camilla Parker Bowles for her marital troubles, Diana began to believe her husband had also been involved in other affairs. In October 1993, Diana wrote to her butler Paul Burrell, telling him that she believed her husband was now in love with his personal assistant Tiggy Legge-Bourke—who was also his sons' former nanny—and was planning to have her killed "to make the path clear for him to marry Tiggy".[ Legge-Bourke had been hired by Charles as a young companion for his sons while they were in his care, and Diana was resentful of Legge-Bourke and her relationship with the young princes. Prince Charles sought public understanding via a televised interview with Jonathan Dimbleby on 29 June 1994. In the interview, he said he had rekindled his relationship with Camilla in 1986 only after his marriage to Diana had "irretrievably broken down".

In the same year, the News of the World claimed that Diana had made over 300 phone calls to the married art dealer Oliver Hoare.[ These calls were proven to have been made both from her Kensington Palace apartment and from the phone box just outside the palace. According to Hoare's obituary, there was little doubt she had been in a relationship with him. However, Diana denied any romantic relationship with Hoare, whom she described as a friend, and said that "a young boy" was the source of the nuisance calls made to Hoare. She was also linked by the press to rugby union player Will Carling and private equity investor Theodore J. Forstmann, yet these claims were neither confirmed nor proven.

DIVORCE
The Princess of Wales in Russia, 1995
Journalist Martin Bashir interviewed Diana for the BBC current affairs show Panorama. The interview was broadcast on 20 November 1995. The Princess discussed her own and her husband's extramarital affairs. Referring to Charles's relationship with Camilla, she said: "Well, there were three of us in this marriage, so it was a bit crowded." She also expressed doubt about her husband's suitability for kingship. Authors Tina BrownSally Bedell Smith, and Sarah Bradford support Diana's admission in the interview that she had suffered from depression"rampant bulimia" and had engaged numerous times in the act of self mutilation; the show's transcript records Diana confirming many of her mental health problems, including that she had "hurt [her] arms and legs". The combination of illnesses from which Diana herself said she suffered resulted in some of her biographers opining that she had borderline personality disorder.

The interview proved to be the tipping point. On 20 December, Buckingham Palace announced that the Queen had sent letters to Charles and Diana, advising them to divorce. The Queen's move was backed by the Prime Minister and by senior Privy Counsellors, and, according to the BBC, was decided after two weeks of talks. Charles formally agreed to the divorce in a written statement soon after. In February 1996, Diana announced her agreement after negotiations with Charles and representatives of the Queen, irritating Buckingham Palace by issuing her own announcement of the divorce agreement and its terms. In July 1996, the couple agreed on the terms of their divorce.\ This followed shortly after Diana's accusation that Charles's personal assistant Tiggy Legge-Bourke had aborted his child, after which Legge-Bourke instructed her attorney Peter Carter-Ruck to demand an apology. Diana's private secretary Patrick Jephson resigned shortly before the story broke, later writing that she had "exulted in accusing Legge-Bourke of having had an abortion".

The decree nisi was granted on 15 July 1996 and the divorce was finalised on 28 August 1996. Diana was represented by Anthony Julius in the case. She received a lump sum settlement of £17 million (equivalent to £32,144,626 in 2019) as well as £400,000 per year. The couple signed a confidentiality agreement that prohibited them from discussing the details of the divorce or of their married life. Days before, letters patent were issued with general rules to regulate royal titles after divorce. Diana lost the style "Her Royal Highness" and instead was styled Diana, Princess of Wales. As the mother of the prince expected to one day ascend to the throne, she continued to be regarded as a member of the royal family and was accorded the same precedence she enjoyed during her marriage. The Queen reportedly wanted to let Diana continue to use the style of Royal Highness after her divorce, but Charles had insisted on removing it. Prince William was reported to have reassured his mother: "Don't worry, Mummy, I will give it back to you one day when I am King." Almost a year before, according to Tina Brown, Philip had warned Diana: "If you don't behave, my girl, we'll take your title away." She is said to have replied: "My title is a lot older than yours, Philip."





The Death of Singer/Songwriter John Denver Continues To Remind Me of My Mother's Death

June 27, 2021
There never was and there probably never will be a star quite like John Denver, who died on October 12, 1997 when his experimental amateur aircraft crashed into Monterey Bay on the California coast. This was just one day prior to my first hospitalization at St. Anthony's Hospital in South County for a manic episode. This death as well as Princess Diana's death a few months prior sent me into a tailspin. Unable to sleep for days at a time from August to October, and I felt as though I was "zooming." When I am manic, I describe it as having way too much caffeine in my body. I was a freight train full of energy and ideas and was able to accomplish magnificent feats in mania, but all at the cost of sleep. And I would eventually crash horribly while in the hospital.

Luckily my uncle Harry, who I literately owe my life to for everything he has done for me during my life, recognized that I was showing signs of mental illness. It would take several attempts, however, before I was hospitalized at St. Anthony's because my intuition told me to answer the questions the psychiatric staff asked as if nothing were wrong with me. I was finally hospitalized on the very anniversary date of my mother's death on October 13, 1997.

As I said previously, I crashed horribly when I was finally admitted to the hospital and caused such a scene that I was transferred to the acute psychiatric ward floor. My uncle and dad both admitted me and forgot to take my wallet, which ended up being stolen, even though the hospital had put it in a safe. Upon admittance, I actually met a man who had cut his wrists several times, and a man collapsed due to the stress of having to appear at a summons to a court date for the next day. Apparently, he was going to stand to lose everything he owned as the business he owned was being sued.

Eventually, after 48 hours, I was transferred to a less stressful ward, but until then I remember crawling into the quiet room (which was monitored and next door to the nurses' station) because I feared for my life. The acute ward was very chaotic, and I waited for 24 hours before I was actually seen by Dr. Gaskin. There were several times that I actually thought about just picking a doctor that was available and came to the ward, but God allowed me to make the right decision by choosing Dr. Gaskin.

The wait was well worth it. He transferred me to the less stressful ward and explained to me that he thought I was suffering from Bipolar, a mental illness. He transferred me to the ward and explained to me that the lower floor had some apprehension of my returning to the ward because of the scene I had made.

He asked if there had been a history of mental illness in the family, and I told him that my grandfather on my father's side had been hospitalized for at least two years for depression and maybe Bipolar. He prescribed Lithium and some other drugs, and I was in the hospital for about a week until the insurance kicked me out. It would take me months to recover fully from the hospitalization, and I would never ever fully receive my confidnence back.

I had MORE ABOUT JOHN DENVER

Henry John Deutschendorf Jr. (December 31, 1943 – October 12, 1997), known professionally as John Denver, was an American singer-songwriter, activist, and humanitarian whose greatest commercial success was as a solo singer. After traveling and living in numerous locations while growing up in his military family, Denver began his music career with folk music groups during the late 1960s. Starting in the 1970s, he was one of the most popular acoustic artists of the decade and one of its best-selling artists. By 1974, he was one of America's best-selling performers; AllMusic has called Denver "among the most beloved entertainers of his era".

Denver recorded and released approximately 300 songs, about 200 of which he composed. He had 33 albums and singles that were certified Gold and Platinum in the U.S by the RIAA with estimated sales of more than 33 million units. He recorded and performed primarily with an acoustic guitar and sang about his joy in nature, disdain for city life, enthusiasm for music, and relationship trials. Denver's music appeared on a variety of charts, including country music, the Billboard Hot 100, and adult contemporary, earning 12 gold and four platinum albums with his signature songs "Take Me Home, Country Roads", "Poems, Prayers and Promises", "Annie's Song", "Rocky Mountain High", "Calypso", "Thank God I'm a Country Boy", and "Sunshine on My Shoulders".

Denver appeared in several films and television specials during the 1970s and 1980s, including the 1977 hit Oh, God!, in which he starred alongside George Burns. He continued to record into the 1990s, also focusing on environmental issues as well as lending vocal support to space exploration and testifying in front of Congress to protest censorship in music. He lived in Aspen for much of his life, and he was known for his love of Colorado. In 1974, Denver was named poet laureate of the state. The Colorado state legislature also adopted "Rocky Mountain High" as one of its two state songs in 2007, and West Virginia did the same for "Take Me Home, Country Roads" in 2014.

An avid pilot, Denver died at age 53 in a single-fatality crash while piloting a recently purchased light plane.

Harry O. Tiggard, Sr and Katherine (Theil) Tiggard Taught Me The Basics of Family Values

June 27, 2021
My grandparents were named Harry O. and Kataryna M. "Katherine" Thiel Tiggard. My grandfather used to call my grandmother "Kate." Harry lived to be 81 years old and died May 22, 1998. Katherine lived to be 90 years old and died April 21, 2007.

MY GRANDPARENTS WERE MARRIED FOR 60 YEARS AND ALWAYS WOULD HOLD HANDS IN PUBLIC WHEREVER THEY WENT.

My grandparents were married at the age of eighteen and lived above my grandmother's parents' place when they were first starting out.

As the story goes, my grandfather and grandmother met each other while cruising on a boat on the mighty Mississippi. They were both sixteen at the time. My grandfather asked my grandmother to dance. My grandmother said she had just danced previously, with a man with one leg, and used to tease my grandfather that he was a better dancer than my grandfather.

My grandfather and grandmother lived most of their lives on Michigan Avenue located in a two-bedroom apartment in the city and were long-time parishioners of St. Anthony's. They had three children. My mother, Rita, my uncle Harry (who I will have a special dedication for in this section), and my aunt Kathy (Buseman).

For the most part, my grandparents lived a very modest life in the early years, and I remember my grandfather encouraging me to say the word "truck" at a very young age. As you can imagine, the word "truck" sounded like the "f" word, and my grandfather used to laugh.

My parents spent most of their weekends at my grandfather's and grandmother's house because they simply had no money. Weekends were special at my grandparents' house because my mother, my uncle, and my aunt all had their friends over as well. Even my father would have his friends. I remember as a kid, listening to the jokes and stories that my grandfather and grandmother told. I also remember playing 500 gin rummy with my grandmother, which was her favorite card game.

I also remember my uncle and his friends and me watching the St. Louis Blues play on a very small black-and-white television in the kitchen. I'm sure we watched baseball too on the T.V, set, but I do not recall that.

When my parents did go out (which was not often), my aunt Kathy, who was younger than my mom, used to babysit both my brother Steve (who was two years younger than me) and myself. I remember one time she took us to a late-night movie way after our bedtime. She was a night owl, which described my grandparents as well.

Every night, my grandparents watched THE TONIGHT SHOW with Johnny Carson, which went on until midnight every night after beginning after the nightly news at 10:30 p.m. My grandparents and I would each eat a bowl of Weightwatcher's ice cream, and watch Johnny Carson in the living room.  

I had fond memories of my grandparents. They eventually bought a three-bedroom home in South County in Mehlville Missouri on a street called Woodbury Drive when my grandparents were in their forties. The house was a corner lot, and kids from the neighborhood used to play Wiffleball and pick-up football games in the vast area located outside the good-sized yard on the side of the house. I USED TO SPEND MANY OF MY LONG SUMMERS STAYING WITH MY GRANDFATHER AND GRANDMOTHER GROWING UP AS A TEENAGER. (My nickname among my friends was "Husky Plus" since I was chubby compared to the others).  

During the day during my Summers as a teenager, my grandmother would let me play with the friends that I made. We would ride our ten-speed bikes to Jefferson Barracks park, play roller hockey in the streets, and hang out on Jeff Bosma's jungle gym outside. I remember playing Wiffle ball tournaments in the backyard of Jeff Bosma's home and throwing darts in the basement of Bill Hercules' home located in my grandparents' subdivision. (Sometimes, when it was not during the Summer, I used to ride my bike from Ted Drewes located on Grand Avenue to South County to visit my grandmother during the day). Other friends included Scott and Sharon Niewohner, Bill Evans, Steven and David Bozdek, Mary Kathryn Marks.

Since they lived on the corner lot, my grandparents were well-known neighbors, who made it a point to talk to everyone they came in contact with. There didn't seem to be anyone my grandparents did not know in the subdivision. They also made it a point to wave at those who walked by in the street from the patio, and then later the porch that they built in their backyard. Their porch sat above almost on a hill, and you could see everyone as they walked by. My grandparents were also well-known for their dogs. For the longest time, and throughout most of my grandparents' life, they had a black-and-white dalmatian named "Lucky" that made them the talk of the neighborhood. Lucky used to go up and down the yard barking at those that walked or drove by. 

My grandparents also owned a Mynah Bird named Sam. My grandfather taught Sam how to do a catcall whistle, and for years some residents actually thought he was the one who whistled at them as they walked by the house when the windows were opened. Sam used to bellow out "Michael" as well, as he had heard this over a million times as a baby Mynah Bird.

My grandparents attended St. Mathias Church, which was located just minutes from their house. They were upstanding Catholics their entire lives.

My grandparents taught me old-fashioned family values. My uncle and his wife, my aunt and her husband, my mom, and my dad, all attended family get-togethers at my grandparents' house located at Michigan Ave, and later located at Woodbury Drive. My grandmother used to host the Thanksgiving, Easter, Labor Day, Fourth of July, and Christmas birthday parties. MY GRANDMOTHER USED TO MAKE THE MOST AWESOME German-style POTATO SALAD, and my mother used to make the best-deviled eggs.

My grandparents treated everyone with respect. For a great part of his later life, my grandfather would often talk to waiters and waitresses, and a host of other people who he did not know. He worked at International Shoe Company in the Shank department under extreme duress and in a great deal of heat, as he made the shanks of shoes. Before my grandfather's retirement from International Shoe Company, he would come home totally exhausted from work and take an hour's nap before eating dinner.

He owned a brown Cutlass Supreme Oldsmobile up until his retirement, and then both my grandparents gifted the car to me when I became sixteen. My grandparents seemed to have a lot of problems with the car, but I was able to have many good years with the car with very little trouble at all. I would use it to go to work as an usher at Busch stadium and to go to classes at UMSL.

During most of my teenage years, I spent many of my weekends on Friday and Saturday nights visiting my grandparents and watching television on their colored Television. I can remember when my grandfather got cable, and we were able to watch movie channels as well.

After his retirement from International Shoe Company, my grandfather spent the rest of his life working for my uncle doing Stat temp for his company titled Trademark. My grandfather was in charge of shipping at Trademark during those years, and both my grandfather and grandmother used to stuff small envelopes with very small-coated temperature gauges that were used during surgeries.

Later, my father would purchase a house also located on Woodbury, so my mother could be close to her parents. He did this when I was a senior in college at UMSL. (The commute was a killer for me).

HERE IS THE INFORMATION ABOUT GRANDMA AND GRANDPA TIGGARD FROM FIND A GRAVE:
Kataryna N. “Katherine” Thiel Tiggard
Birth: November 26, 1916
Death: April 21, 2007 (aged 90) St. Louis County, Missouri, USA
Burial: Resurrection Cemetery, Affton, St. Louis County, Missouri, USA
Plot: Section 43, Lot 640 , Grave 8.
Memorial #: 19252720

Bio: Wife of Harry O. Tiggard, Sr. for 60 years.
Mother of Harry Jr. (Helen) Tiggard, Kathy (Jim) Buseman and the late Rita
(Stan) Luczak.
Grandmother of Michael (Rose) Luczak, Steven (Diana) Luczak, Kevin (Kathryn) Tiggard, Kelly (Jason) Loring, Mark (Stacey) Tiggard, Laura (Scott) Gurley and David Buseman.
Great-Grandmother of 12, at time of passing.
Katherine's Father, John Thiel, was my Great-Grandmother's, Margareta Thiel Augustin Schuster's, brother. They were both from Lunga, Hungary.
Katherine's mother was Magdalena "Lena" Thiel and her Step-Mother was Gertrude Thiel.
Created by: owenjulia (46901546)
Added: 6 May 2007
Citation: Find a Grave, database and images (www.findagrave.com/memorial/19252720/kataryna-n.-tiggard : accessed 27 June 2021), memorial page for Kataryna N. “Katherine” Thiel Tiggard (26 Nov 1916–21 Apr 2007), Find a Grave Memorial ID 19252720, citing Resurrection Cemetery, Affton, St. Louis County, Missouri, USA ; Maintained by owenjulia (contributor 46901546)
Harry O. Tiggard, Sr.
Birth: Oct 21, 1916
Death: May 22, 1998 (aged 81) St. Louis County, Missouri, USA
Burial: Resurrection Cemetery, Affton, St. Louis County, Missouri, USA
Plot: Section 043, Lot 0640 , Grave 8
Memorial #: 19252790
Bio: Husband of Katherine Thiel Tiggard for 60 years.
Father of Harry Jr. (Helen) Tiggard, Kathy (Jim) Buseman and the late Rita (Stan) Luczak.
Grandfather of Michael (Rose) Luczak, Steven (Diana) Luczak, Kevin (Kathryn) Tiggard, Kelly (Jason) Loring, Mark (Stacey) Tiggard, Laura (Scott) Gurley and David Buseman.
Son of Johanna (nee Baquet) and Fred Tiggard.
Brother of Irene and Margaret.
Grandson of, at least, Cicero Baquet.
Created by: owenjulia (46901546)
Added: May 6, 2007
Citation: Find a Grave, database and images (www.findagrave.com/memorial/19252790/harry-o.-tiggard : accessed 27 June 2021), memorial page for Harry O. Tiggard (21 Oct 1916–22 May 1998), Find a Grave Memorial ID 19252790, citing Resurrection Cemetery, Affton, St. Louis County, Missouri, USA ; Maintained by owenjulia (contributor 46901546) .

Harry and Katherine's "Through The Years" - In Honor of Their 60th Wedding Anniversary

June 30, 2021

I Was Lucky Enough To Have One of the Greatest Mothers in the World - Rita A. (Tiggard) Luczak

June 27, 2021
Rita A. Tiggard Luczak

BIRTH
17 Jan 1941

USA
DEATH
13 Oct 1993 (aged 52)
St. Louis County, Missouri, USA
BURIALAffton, St. Louis County, Missouri, USA
PLOTSection 043, Lot 0605
MEMORIAL ID19252885 · View Source
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SAVE TO SUGGEST EDITS

I was lucky to have a very caring and loving mother, who saw me through illnesses, gave me allergy shots, and prepared meals. Although she did not work a day or night job, she was always busy taking me and my brother to doctors' visits. Rita was the oldest of three children of Harry and Katherine Tiggard. Rita (my mom) came from a close-knit family (her father (Harry Oliver Tiggard, Str.), her mother (Katherine Thiel Tiggard), her younger brother (Harry Oliver Tiggard, Jr.), and her younger sister (Kathy)).

She grew up in an apartment complex on Michigan Ave. in St. Louis, MO and went to grade school at St. Anthony's Grade School and high school at St. Anthony's High School.

She was always an excellent speller, a trait I inherited, and a very good writer, although she limited her writing to letters sent to friends and relatives.

My mom and my dad (Stanley J. Luczak) were married on June 30, 1962. 
At that time, John F. Kennedy was President of the United States and Lyndon B. Johnson was Vice President of the United States.  She absolutely thought the world of John F. Kennedy.
HEADLINES OF THE TIMES INCLUDED THE FOLLOWING: Stan Musial breaks Ty Cobb's record with 5,863 career total bases ... Supreme Court bans prayer in public schools in Engle vs. Vitale ... US and USSR announce the agreement at Centers to cooperate in space research

The best Movie was Lawrence of Arabia, the Best Actor was Gregory Peck, the Best Actress was Ann Bancroft, and the Best TV shows were Wagon Train and Bonanza.

The World Series that year saw the NY Yankees defeat the San Francisco Giants.

At the time, a 3 bedroom home cost approximately $14,125, Average Income was $5,956, and new Ford cost $2,453, a Gallon of Gas was $.31, Bread was $.21 for a pound, a Gallon of Milk cost $1.04 and Bacon was $.70 for a pound.

During this year memorable events such as the Petrified Forest National Park was established, the First sugar-free soft drink, Diet Rite Coke was introduced, and Aluminum can tab-openings were test-marketed. Also, the Cuban missile crisis occurred, John Glenn became the 1st American to orbit the Earth, Wilt Chamberlain scored 100 in an NBA basketball game, Johnny Carson hosted THE TONIGHT SHOW, and Marilyn Monroe died at age 36.

Rita passed away October 13, 1993, of ovarian cancer, and my dad, my aunt Kathy, and I were at St. Anthony's Hospital (now Mercy South Hospital) when she died. Her death was not an easy one, as she made a decision to no longer receive treatments and only receive pain medicine. At the time of her death, she was very anxious and had to receive morphine pushes every hour to calm her.

Rita was a good friend to several people during her lifetime and would do anything to help a friend in need. Unfortunately, it was apparent to many in the family that she often suffered from depression at times.  She had a great sense of humor, however, when she was not depressed and was an excellent role model for me as a child growing up to become an adult.

Rita and Stan (mom and dad) had several miscarriages before they had me and they prayed to St. Gerard for divine intervention. Eventually, their prayers were answered when they had me on August 31, 1965. My parents decided to have my middle name be named after the Saint they prayed to St. Gerard. (This was a common practice by Catholics, and to this day I am amazed at how many men I meet with the middle name Gerard.

Rita and Stan would also have my brother Steven Luczak on September 12, 1967. Steven currently lives in Wildwood, MO, and works for Edward Jones.

My Dad, Stanley J. Luczak, Dies at 62 of a Heart Attack - He Was Unable to Fully Enjoy Retirement

June 27, 2021
Stanley J. Luczak, 62, of St. Jacob, IL, died April 17, 2001, and was pronounced dead at Anderson Hospital.

Visitation was at Spengel-Boulanger Funeral Home in Highland. The funeral was held on Tuesday at 10 a.m. at St. James Church in St. Jacob with Gr. James A. Flach officiating. Burial was at Ressurection Cemetary in St. Louis.

Dad was born on January 28, 1939, in Jerseyville, IL, the son of Stanley Steven and Clare Waligorski Luczak.

He was married to my mom, Rita Ann Tiggard, on June 30, 1962, and stay married to her for 31 years until her death on October 13, 1993.

On November 11, 1995, he married again to my loving stepmom, Delores B. Messinger Daiber, who currently lives in St. Jacob. I still have an excellent relationship with Delores and love her as if she were my mother. Dad was devastated when my mother died, but the relationship that Delores and he had were also very special. They went on many trips together in his retirement, and it was a shame their marriage did not last long.

Delores is a devout Catholic who makes it a point to attend church each Sunday and prays daily. On a weekly basis, Delores always made it a point to check in with me to see how I was doing and offered me hope and strength in times of deep depression. She has always been a great stepmother to me and provided me with a lot of love and support, even after my father's death in 2011. I also remain close to the Daiber family, who has also provided me with a lot of love and support as well as my second family. Since my father's death, I have been invited and have attended many family functions.

Dad was born in Jerseyville, IL, and grew up in south St. Louis. He graduated from St. Mary's High School in 1957.  He attended St. Louis University and graduated from Rankin Technical Institute. He served with the U.S. Army and then went to work for Bussman Fuse Company (now Cooper Industries). He retired from their Ellisville facility in January of 2000 with 40 years of service as an Electrical Engineer.  In his retirement he volunteered at St. Joseph Hospital; worked with the Highland Food Pantry; and served as a Eucharistic Minister at his church.  He was a devoted husband, father and grandfather.  Stan enjoyed bowling, cooking, traveling and was a sports enthusiast and enjoyed watching all types of sporting events.  He was a member of the Edwardsville YMCA and enjoyed going to the Brista Cafe and the St. Louis Bread Company after his workouts at the Y.

Survivors included his wife, two sons, myself and Steven G. (Diana) Luczak of Richmond Heights, MO; one step-son, Dennis O. (Lori) Diaber of St. Jacob, two step-daughters, Sharon A. (Daniel) Dickman of Highland and July L. (Kevin) Brendel of Highland; a sister, Agnes (Clarence) Heller of St. Louis, and 13 grandchildren, Benjamin B., Brian B. and Melanie Luczak, all of Richmond Heights, MO; Kristina R. and Erica M. Luczak, both of St. Louis; Dawn, Lynn, Garrett, Patrick, and Brett D. Daiber, all of St. Jacob; Todd Michael, Adam D. and Lisa M. Dickman, all of Highland and Ashley Marie and Benjamin O. Brendel, both of Highland.

I Lived With Possibly The Greatest Mother-In-Law Ever!

June 27, 2021
Here is the eulogy I did for my mother-in-law:

It’s hard to say goodbye. We wish that we had more time, and perhaps that during the time we had we had spent more of it together. I especially regret not going to visit Mom during the past two years of my life.

While we know that she is at peace and that her struggles are at an end, there is pain and sadness. But even though she is gone, she has left the legacy of her love and perseverance. The ways she touched our lives will remain, and I ask you to keep those memories alive by sharing them with me and with one another.

Please take the time to write down your fondest memories by sharing them on the following website: https://www.forevermissed.com/catherinekate-alt/tributes#|add_tribute_mobile_dialog.

As a son-and-law, I was lucky enough to live with Mom for a great deal of my life. She saw me through adversity - times when I suffered from deep depression. She took care of our two children Kristina and Erica during the day and was lucky enough to have her own living quarters downstairs where she could have her own privacy. She did our cooking and washed our clothes and carefully folded our clothes every day. And she rarely took a day off. It was important for her to stay busy, and she definitely took great pride in household chores. For me personally, she painstakingly did alterations on pants, made sure my dress shirts were impeccable to wear and ensured that my sweatshirts did not get shrunk in the dryer.

Perhaps I will remember most about Mom, were the stories she told of her childhood growing up when her sister Aunt Mary got came to visit us. Although Aunt Mary was definitely the funnier of the two, Mom had a sense of humor as well. She had the ability to make me laugh with her quick wit. I will miss her patented "Oh my!" she would utter before she broke out in laughter over one of my jokes or when I completely surprised her with something that I said, or about something that had occurred in the news.

Mom was not only a great Mom but a good friend to many. She struck up friendships easily and was always there for her friends. She was also a very religious person, who put her faith in God, during good times and bad. And she endured through some very tough times when her husband took ill, and when she tragically lost both her son Brian and her daughter Jeanne both to cancer.

I was able to do a lot of traveling with Mom, and I truly had a great time. I especially enjoyed the time we went to visit my aunt Pat in San Francisco, where we got to walk across the Golden Gate Bridge!

I will treasure each and every Christmas I got to share with Mom. I will especially remember the time when carolers came into the house on each Christmas Even while at Flora Place and the holidays we celebrated together as a family. I will also remember Mom's ability to make the best potato salad I ever ate, and her ability to cook a Roast to perfection. I will also remember the holidays when she worked so diligently to be a part of cooking the best meals possible, including her ability to cook the best turkey for Thanksgiving. She really was an excellent cook, and I was reminded that when I came home from work during the weekdays.

One of the most important things in Mom’s life was watering and nurturing plants and the flowers we had around the outside of our house, and she took great pride in that. Gardeners are special people. It takes patience and perseverance and a love for living things to grow a garden or a beautiful flower. Gardening is tedious and hard work, but there is something that gardeners know and experience that others sometimes do not. There are beauty and satisfaction in seeing the result of our labor grow and come to fruition. There is a peacefulness that can come over us as we care for and nurture the flowers and plants in a garden. In nurturing living things and helping to bring beauty and peace to the world, gardeners make a difference in the world and make their lives and the lives of those who see their gardens richer and fuller. I think that for Mom, maybe working in the garden was a way to be the careful nurturing person she was always meant to be.

Here is a poem by Helen Steiner Rice entitled ‘Spring Garden’

So when I looked at those flowers,
I was looking at God
For they bloomed in His sun
and grew in His sod
And each lovely flower
was a “voice from above”
That whispered a message
of Kindness and Love
For I feel in my heart,
and I know you do, too,
That God speaks to us all
through the kind things we do
And when I looked at those flowers
I couldn’t help but feel
That they brought heaven nearer
and made God so real.

This family, and her role as mother and grandmother, was the most important thing to Mom. This is where she drew her strength and left her legacy. Being with her family was what Mom enjoyed most of all. Her life had many obstacles. Yet through it, all, her love and caring for her family remained her focus, and in so many, many ways, she was able to show that love to us. This perseverance through adversity is a powerful lesson for us, and I believe it is her legacy. What a wonderful lesson she gave us. Keep your priorities straight. Keep that which is most important in focus. Love and care for your family. Let them know in all the ways you can show them that you love them. Don’t let adversities or setbacks or any of the distractions of the world keep you from this most important aspect of life.

How many people in this world have had it so much easier than Mom did? How many never had to face half the trouble she faced, and yet lose sight so easily of what is truly important? Many of us get distracted by insignificant things in life, many of us brood and focus on our little problems, and forget that which is most important.

But through everything Mom went through, she managed to keep her priorities straight. What can be more important than loving and showing your love for your family? How can some of us who are blessed with so much forget to be thankful to God, while somehow Mom kept her faith through all of her trials?

This is a wonderful legacy. This is a wonderful example to follow. Keep focused on what is truly important, not only when your life is easy, but when it is difficult too.

Mom, I will always love you and cherish all the days I had with you!

I'd like to close by reciting the 23rd psalm ‘the Lord is my shepherd’.

The Twenty-Third Psalm

The Lord is my shepherd, I shall not want.
He maketh me to lie down in green pastures:
He leadeth me beside the still waters.
He restoreth my soul: He leadeth me in the
paths of righteousness for His name’s sake.
Yea, though I walk through the valley of
the shadow of death, I will fear no evil:
for thou art with me; Thy rod and
thy staff they comfort me.

Thou preparest a table before me in the presence
of mine enemies: thou anointest my head
with oil; my cup runneth over.
Surely goodness and mercy shall follow me
all the days of my life: and I will
dwell in the house of the Lord forever.

Many Times I Was Asked To Describe Total Customer Service - Here is The Best Answer To That Question

June 27, 2021
What is customer service?

Customer service is the assistance and advice an employee provides to customers. Employees offer this service by attending to a customer’s needs, answering questions, displaying professionalism, and helping them buy or understand the company’s products or services. Good customer service leads to happy clients and customers, which positively affects a company’s growth.

Benefits of good customer service

Good customer service has several benefits no matter the size of your business, so it’s important that your employees are consistently putting the customer first. Here are some benefits to expect when you and your employees offer superior customer service:

  • Customer satisfaction: As a business owner, it’s important to meet customer expectations by providing good customer service. When they anticipate this treatment in the future, it has the potential to translate into their loyalty to your business. This is particularly beneficial if you have a new or smaller-sized company than your competitors. Customer satisfaction also leads to customer referrals.
  • Increased customer retention: When you treat your customers well, they’re more likely to feel comfortable at your establishment and inclined to return. Positive customer service experiences foster relationships with your customers and give them a reason to want to do business with you again. This creates a loyal customer base, which leads to an increase in sales and profit.
  • Customer referrals: If an employee has a positive experience at your establishment, they’re more likely to share it with their friends or family. This word-of-mouth marketing attracts new customers to your business, which results in more sales overall. Whether your prior customers promote your business in-person or online via one of their social media accounts, this is a free form of advertising that benefits your business without any cost to you.
  • Positive customer reviews: If a customer has a good customer service experience at your business, there’s a chance they’ll leave your business a positive review online. These reviews give your company online recognition and exposure, giving your business the ability to reach a wider range of consumers. They also help you establish or grow your online presence, which results in more customers entering your doors.
  • Better work environment: Positive customer service experiences and happy customers influence the attitudes of everyone in the workplace. Improved morale makes your employees feel more passionate about their job and gives them greater job satisfaction overall. When this happens, it positively affects their work performance, which benefits your company’s performance as a whole.
  • Competitive advantage: Having good customer service entices customers to do business with you as opposed to a competing company. This is beneficial if your business is smaller than others in your market or if your competitors are offering lower prices for similar products. If the customer service you provide is better than what’s offered at other establishments with lower prices, people are more likely to want to do business with your company no matter the cost differences.
Related: How to Grow Your Business

Seven characteristics of customer service strengths

Great customer service comprises several characteristics to ensure your customers feel valued and appreciated. When you understand the characteristics that make up great customer service, it’s easier to find these qualities in prospective candidates. Here are seven characteristics of good customer service.

1. Empathy

Empathy is the ability to understand an individual’s feelings and where they’re coming from. When a customer is facing a problem, for example, displaying empathy involves understanding what they’re going through and taking the time to express concern. This sentiment lets them know your employees and the company cares about their feelings.

2. Problem-solving skills

Problem-solving is the ability to find a solution to a difficult issue or situation. It involves identifying a problem, understanding the cause of the issue, finding a solution, and taking actionable steps to remedy the problem. 

If a customer has a discrepancy with an order, for example, an employee uses their problem-solving skills to remedy the situation and find a suitable resolution for all parties. When an employee uses their problem-solving skills in this way, it shows that they value the customer’s satisfaction with your establishment.

3. Communication skills

Communication skills are the ability to convey a message either verbally or through writing. While this skill is important in all industries, it’s especially important regarding customer service because this is how employees and customers interact and send and receive information. 

Having strong communication skills shows your customers you understand what they’re saying. When employees listen well and speak clearly and effectively, it ensures customers receive all the information they need and don’t leave your establishment with unanswered questions.

4. Patience

Patience is a person’s ability to endure difficult circumstances without frustration, anger or other negative emotions. This characteristic is particularly useful when employees deal with angry or disgruntled customers. 

If a customer is frustrated, it’s important for employees to remain calm and collected, which shows they’re attentive to customer concerns. This attentiveness leads to greater understanding between employees and customers and helps them resolve issues and answer questions more effectively.

5. Active Listening Skills

Active listening involves fully concentrating and focusing on what someone is saying. Active listening is important in business because the better an employee listens to customers, the easier it is to help them and give an appropriate response. This skill shows customers that employees care about what they have to say, which makes them feel valued and heard.

 6. Positive attitude

A positive attitude is a state of mind in which an individual looks at things favorably or with optimism. This trait is an important part of customer service as it shows professionalism and leads to greater customer satisfaction overall. When employees are happy, it makes customers feel good and puts them in the same state of mind. A positive attitude leaves customers with a good impression of your business, which translates into customer retention or company referrals.

7. Quick response time

This characteristic involves responding to an issue or circumstance in a timely manner. When employees have a quick response time, it shows they’re respectful of a customer’s time. This is important for good customer service because it ensures employees attend to customers promptly and that they’re meeting their needs.