So many stories to tell
Such an inappropriate place to tell them.
My name is Aaron Taylor and I’ve known Hayden for 19 years. Professionally in the first 10 years (there’s obviously a fair bit of leeway in that term professionally) and more and more personally in the last nine.
We were kindred spirits, I guess we had a shared passion for original ideas and mischief and that spilled over into all sorts of things. I can’t really go into much of that today but what I can do is shine a light on how incredibly talented he was.
Cath asked me to inform his business connections; friends, colleagues, clients and wider networks…That was hard. I didn’t quite realise the impact that would make.
As of this morning, the LinkedIn post I made on Monday to inform people has had 29,348 views, I’ve been sent 148 photos of Bakes in action and 314 emails of anecdotes of work stories…
I can’t stress the point enough, he guy was incredible. He made a very unique mark in his short time on the planet.
Who was Bakes in a professional sense?
He started off as an exponent of consumer research. Needscope models, Colmar Brunton methodologies, focus groups, in-depth interviews…all designed to deliver incredible insight into consumer behaviour so brand-owners and their agency partners could develop amazing products, services and influential communications.
He then evolved into a strategist, a good stint in London, working for Mojo and Ogilvy, then into fulltime NPD development with Independent Liquor, a consultant in his own gig called Thunder Flash (yes Thunder Flash) and then later back to research at TRA.
That doesn’t sound unique but what is unique is the way Bakes went about it. What’s so impressive is the confidence and conviction he had in his work and the utter disregard for corporate protocol.
I’d like to read you a few of anecdotes from ex-colleagues…they sum up Bakes brilliantly.
Mark DavidsonHayden was not renowned for sartorial elegance! I've never seen anyone able to carry off such a weird ensemble of clothing with absolutely zero self-consciousness. The man was gifted, in more ways than one....
Rene de Monchy Hayden’s general skill at being an enjoyer of life, always interested in the possibilities. An amazing skill at balancing the look of complete chaos with structured insight and research. His decision quite some time ago to only wear black t-shirts and when I last saw him for lunch a couple of years ago... he was still in a black t-shirt. A unique, inciteful, interesting and passionate guy. A good human!. I'll miss him.
Todd Wackrow Hayden’s famous leather man bag / satchel that he so passionately ran with was hard to forget. I’d never met anyone like Bakes in Research prior to DB, and certainly haven’t met anyone like him since. He truly had the whole “customer centric” / CX thing nailed before it became trendy.
Adam Maxwell I remember Bakes coming in one morning after a MONSTER night and quietly hiding out in the corner with his lap top. One of us sent him an e mail where an alien tried to jump out of the screen at him. He screamed at the top of his voice, announced he was going to work from home, and left. At 9.30 am. Top man
Carla RawsonTeam player … ate the chilli/curry for the team. In all the years I knew him he could make me laugh, so bloody funny! When we travelled to Aus he would have 5 black tees. He judged the best to worst by whether they had holes in them .. saved the best for presenting days... he actually numbered the black tees and was so proud when he told us he was wearing “no. 1” !!
I think he called them Smediums – small-medium.
Mike HannanHe used to talk to his food before devouring it. Something like “hello pie you’re looking good I’m going to eat you…” Can’t remember if the food talked back?
Nathan Baird As an innovation manager he was an awesome running mate. We had a few disagreements, but they were healthy and were always forgotten pretty quickly. Too hard to some up everything that made Bakes different from other research/insight folks, but some of the things are: An awesome presenter and facilitator, highly creative, innovative, strategic and humorous insight expert. And truly one of a kind.
Ryan Underdown.Not only was Bakes the smartest in the room at Timaru Boys High school he was also multi-talented and witty.
- In Cricket; Bakes bowled a deceptive middle paced swing delivery. Whenever I faced him he generally bowled me or had me trapped LBW.
- In 1996, our final year at school we dared each other to enter the school singing cup (with no prior experience). Bakes impressively sang the challenging ‘close every door’ from the Joseph and the Amazing Technicolor Dreamcoat and got second place.
- During the holidays he worked at McCains processing plant in Timaru. One night when I collected him for a night out in Timaru he got into the car wearing on his head what appeared to be a food safety hair net used at McCains. For what seemed like the next 10 minutes he proceeded to convince me it was actually a fashion accessory and that I should be wearing one too.
- Every time we would say goodbye his last words were always ‘have a good one (bro)’.
Those comments about his black t-shirts reminds me when we first met…
We were working on DB and our first project was when Nick Rogers, Bakes and I tested a whole bunch of advertising concepts for Tui beer.
About a week after the field work, Bakes had to present the findings to the Tui marketing team and the team at Saatchi & Saatchi. It was pretty important for everyone as it was our first project together and we had a full compliment with some heavy hitters in the room. Our CEO was there, Mike O’Sullivan the Exxecutive Creative Director, Damon and Bas and Mark Davidson, the CMO at DB and the rest of the Tui team.
Anyway Bakes presented the research results and he did a great job. The outcome was really good so we were all pretty happy. But during the course of the meeting Bakes then decided to take notes on a white board as the discussion was pretty fluid. He was frantically writing on the white and board but he’d run out of room so he had to reach up where there was space on the board….well as you can imagine his little black t-shirt rose up to not only reveal a little bit of puku sticking out the bottom but also, builder’s crack.
There was a pregnant pause… but no one said a thing and he didn’t even miss a beat. I didn’t know whether I was more impressed with what he was saying or how he was saying it but I thought, man this guy’s got game!
That was Bakes… the true test of his value was always his work – he delivered golden insights time and time again. He was wise beyond his years and very comfortable in his own skin – or, a little black t-shirt.
Later than night I remember running into him at a Super Rugby game and he was rocking a full skin-tight onsie. Only Bakes could pull that off.
If it wasn’t for Bakes…Jo and I wouldn’t have launched No Ugly. He filled us full of confidence. He told us it was brave but on-point and we’d better get cracking – that functional space is filling up fast!
How right he was…thank you my man.
Bakes had huge empathy for people and he would only ever focus on the possibilities and never the obstacles. Problems became opportunities for Bakes and the way he presented a point of view or articulated a strategy always made you feel inspired to do good things...
We shared a passion for Edward De Bono’s theory of Provocation - barriers make us think laterally and invariably find a better outcome. Bakes always found a better outcome.
Bakes was one of those clever people that have the ability to turn the lights on or off. In my experience he never turned them off. His light always shined the brightest in the room and I guess that’s why this hurts so much… someone so unique, so positive, so talented and so much fun being snatched from us like this seems unfair.
I guess though, that’s the contradiction that is Bakes… expect the unexpected. Well you sure did that my man.
Bakes, here’s my promise to you - you old salty dog, I’m going to wear black on your anniversary and I’m going to rally your old colleagues, clients and friends to do the same.
We’ll call it Black-Out for Bakes day and we’ll run workshops and meetings all dressed in black jeans and silly little black t-shirts that make our puku’s stick out. And we’ll do it every year to celebrate the champion that you were.
I’m going to miss the debates we would have, the laughs, the scheming and the banter. The outrageous verbiage, the extraordinary vocabulary and the fact that I could tell you anything and you would always be confidential - and you would never judge.
Bakes, you were my friend and I’m going to miss you.
Have a good one bro.
AT.